Latest News


Share this article

A message on behalf of the Princes Trust Cymru:

  • A live Get Started with Customer Service with Transport for Wales. A FREE 1-week course being delivered over 5 days Monday – Friday at our Cardiff Centre. We have 12 spaces
  • The outcome of this programme is to help young people to prepare for work by developing their communication, presentation, and customer service skills, support on writing a CV and personal statement, preparing for an interview, and understanding expected behaviours once employed. This is for young people who would like to explore working in ANY type of customer service role or looking to improve their employability skills for future employment.


**Taster Day for will be Tuesday 5th October at 11am**

  • Course – Monday 11th October – Friday 15th October
  • Times TBC but between 10am-4pm – sessions will have several breaks throughout
  • Travel expenses will be reimbursed
  • Meals will be provided


  • Living within travelling distance of our Cardiff Centre
  • Unemployed/Furlough or in part time work/part time education
  • Aged 16-25

On this course young people will be

  • Develop an understanding of behaviours and the impact for customer service roles
  • Improve communication and presentation skills
  • Understand what good customer service is
  • Learn how to manage conflict
  • Learn how to improve resilience in the workplace
  • Discover how to get a job in customer service including support with CV and personal statement writing
  • Session on preparing for an interview
  • Hear from inspirational guest speakers about their life experiences
  • Connect with other young people
  • Be offered 1-1 support throughout and for 3 months after the course
  • Gateway on to other Princes Trust Programmes

If you would like to refer someone please contact me, or to sign post a young person, they can enquire by commenting on our Facebook page PrincesTrustCymru. Or call customer services – 0800 842 842 and they will be booked straight on to the Taster Day.

Main Lead is [email protected] or 07436 582252

Cardiff & Vale Credit Union Office Space Availability
Tell us about your health and social care needs

Join Our Community

C3SC’s Community Platform is a free virtual social network for residents of Cardiff to follow discussions on various social and or business topics, get support to run or start a project, Community Interest group or charity, find funding, share documents and photos, follow and meet new friends, find jobs and volunteering opportunities, find, rate and provide your feedback to us and other organisations.

Join Our

noun Community 1852937

C3SC’s Community Platform is a free virtual social network for residents of Cardiff. Register now to share your views, contribute to your community and provide your feedback to us and other organisations.

Please note that C3SC cannot take responsibility for the information other organisations produce, for example, in their resources, and on their websites. The views of other organisations are not necessarily the views of C3SC.

You might also like:

Stay Connected

Fill out this field
Please enter a valid email address.
Fill out this field
Skip to content