The Ombudsman has introduced PSOW – a targeted phone service to support people who may be hesitant to make a formal written complaint. The service allows organisations and stakeholders who advise or represent complainants to refer them directly to a dedicated officer, who can take complaints by phone in Welsh, English, or with interpretation for other languages. Organisations are encouraged to share details of the service within their networks.
For more details about this new service and how to access it, please refer to the flyers below available in English and Welsh:
