Learning Aim – to develop staff skills in the effective management, presentation and sharing of records and reports appropriate to the service intervention.

By the end of the programme participants will be able to:

• Recognise the importance of recording for the agency and the service user.
• Maintain accurate, complete, accessible and up to date records and reports.
• Provide evidence for judgements and decisions.
• Implement legal and policy frameworks for access to records and reports.
• Share records appropriately with individuals, families and carers.
• Identify the impact of selective perception on observation and recording.
• Reflect the service user’s perspective and views in the case record.
• Distinguish fact from opinion and provide an assessment and analysis of information.
• Maintain a clear focus in the case record, identifying the need for service, service goals and plans, service activities and the impact of services.

To book or find out more, please email scwdp@cardiff.gov.uk