FULLY BOOKED

Intended to provide expert tips to be able to resolve conflict between board members, staff and partners, this course gives crucial guidance on how to overcome conflict and restore positive working. A very popular course.

The course will equip you to:

•         Recognise when and why conflict occurs

•         Explore the dangers and opportunities in conflict situations and identify our personal responses to conflict

•         Understand the importance of effective communication skills and techniques for behaving assertively

•         Develop strategies for successful conflict resolution

Ideal for: Boards, trustees, managers or officers.