This course will help you to manage conflict at work and learn new behaviours and strategies to help resolve conflict situations.

Attending this course will enable you to:

• Recognise when and why conflict occurs
• Explore the dangers and opportunities in conflict situations and identify your personal responses to conflict
• Understand the importance of effective communication skills and techniques for behaving assertively
• Develop strategies for successful conflict resolution

Book online

Alternatively, email [email protected] or call us on (029) 2048 5722.