C3SC training: Techniques for Challenging Situations
28th February 2017 @ 10:00 am - 4:00 pm
This course will help you to manage conflict at work and learn new behaviours and strategies to help resolve conflict situations.
Attending this course will enable you to:
- Recognise when and why conflict occurs
- Explore the dangers and opportunities in conflict situations and identify your personal responses to conflict
- Understand the importance of effective communication skills and techniques for behaving assertively
- Develop strategies for successful conflict resolution
Alternatively, email training@c3sc.org.uk or call us on (029) 2048 5722.