Do you work with older adults?
Help keep them safe with free Home Fire Safety Checks
If your role involves visiting older adults or other vulnerable individuals in their homes – a simple referral to the Fire and Rescue Service can make a real difference to keeping them safe.
Older adults, people with disabilities or sensory impairments, individuals with mental health conditions, and people who smoke are at higher risk of harm from fire. During 2025, South Wales Fire and Rescue Service sadly reported an increase in fire‑related deaths – many of those who lost their lives were over 65 and living alone.
South Wales Fire and Rescue Service offer free Home Fire Safety Checks, carried out by trained staff who visit people in their homes to assess fire risk and provide tailored safety advice. They can also install essential safety equipment, such as smoke detectors, completely free of charge.
During a Home Fire Safety Check, the fire service can:
- Offer personalised advice on reducing fire risk
- Consider health-related factors that may increase vulnerability
- Install smoke detectors, heat detectors, and other safety equipment
- Provide guidance on what to do in the event of a fire
- Connect individuals to wider support services, such as property repairs or falls prevention
- Supply specialist alarms for people with hearing loss (including alarms with flashing lights or vibrating pads)
If you come across anyone who may benefit from this service, please consider referring them – they are easy to arrange, and could make a life‑saving difference.
Staff awareness sessions
South Wales Fire and Rescue Service also provides in‑person awareness sessions for staff teams who regularly visit older adults at home. These sessions help teams recognise common fire risks, understand how to support vulnerable residents, and feel confident about when and how to make a referral for a Home Fire Safety Check. If you would like to arrange a session, please email: CFS@southwales-fire.gov.uk
How to make a referral
If you meet someone who may be at increased risk – or who would simply benefit from a safety check – you can refer them using this form: HFSC-Request-Form-2019.pdf
Alternatively, the individual (or a family member) can make contact directly if they prefer:
Freephone: 0800 169 1234
Text: 07756 847123 (for people who are d/Deaf, hard of hearing, or have hearing loss)
Email: CFS@southwales-fire.gov.uk
Online form: Request a visit – South Wales Fire and Rescue Service
