The webinar will examine how understanding service users’ requirements can improve the way in which organisations plan their services.

The webinar will focus on:

• Whether it matters what you call service users, be it customer, patient, citizen, or tenant.
• The strategic benefits of improved use of experience and engagement.
• The barriers to effective strategic use of engagement and experience and how do you overcome them
• How to improve the strategic use of experience and engagement

Further information is available on the Wales Audit Office website. 

Staff should register register with Go To Webinar for their place.