By attending this course you will be able to:

– Improve your level of awareness of quality management, its benefits and importance of managing quality
– Understand the tools and techniques available to use
– Improve or introduce a quality assurance system for your organisation
– Introduce a quality assurance framework including Lean using recognised tools and techniques to improve processes and the quality levels of services within your organisationThis course is for individuals from organisations who are responsible for providing efficient and quality service delivery.