This Cardiff Council training is for managers, supervisors and senior staff working in social care settings.

By the end of the workshop, you will be able to:

• An understanding of management styles and the implications of effective supervision
• How to agree and monitor objectives
• When and how to delegate
• Understand key communication skills
• Understand the key concepts of motivation
• Understand the impact of attitude and language
• How to implement time management strategies
• Learn how and when to implement individual management styles and identify which is most appropriate in a given set of circumstances
• Identify the value and possibilities associated with the manager as a coach
• Learn how to handle difficult or conflict situations
• Understand their team and the stages of team development
• Provides the framework on decision making and setting objectives

A certificate of attendance will be issued to participants who attend the whole session.