CUSTOMER SERVICES/EMPLOYABILITY SKILLS COURSE FOR YP 16-25

Published on 3 years ago

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A message on behalf of the Princes Trust Cymru:

A live Get Started with Customer Service with Transport for Wales. A FREE 1-week course being delivered over 5 days Monday – Friday at our Cardiff Centre. We have 12 spaces
The outcome of this programme is to help young people to prepare for work by developing their communication, presentation, and customer service skills, support on writing a CV and personal statement, preparing for an interview, and understanding expected behaviours once employed. This is for young people who would like to explore working in ANY type of customer service role or looking to improve their employability skills for future employment.

Dates

**Taster Day for will be Tuesday 5^th October at 11am**

Course – Monday 11^th October – Friday 15^th October
Times TBC but between 10am-4pm – sessions will have several breaks throughout
Travel expenses will be reimbursed
Meals will be provided

Criteria

Living within travelling distance of our Cardiff Centre
Unemployed/Furlough or in part time work/part time education
Aged 16-25

On this course young people will be

Develop an understanding of behaviours and the impact for customer service roles
Improve communication and presentation skills
Understand what good customer service is
Learn how to manage conflict
Learn how to improve resilience in the workplace
Discover how to get a job in customer service including support with CV and personal statement writing
Session on preparing for an interview
Hear from inspirational guest speakers about their life experiences
Connect with other young people
Be offered 1-1 support throughout and for 3 months after the course
Gateway on to other Princes Trust Programmes

If you would like to refer someone please contact me, or to sign post a young person, they can enquire by commenting on our Facebook page PrincesTrustCymru. Or call customer services – 0800 842 842 and they will be booked straight on to the Taster Day.

Main Lead is simon.stockton@princes-trust.org.uk or 07436 582252

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