Citizens Advice Cardiff & Vale deliver the Advicelink Cymru service which focuses on the provision of free and confidential advice and casework on complex benefit, debt, employment, discrimination, immigration, education and housing matters.
When you contact us, a trained adviser will talk to you about your circumstances and help you find a way forward. Our service is delivered across several channels; face-to-face, telephone, webchat and email. We offer advice and specialist casework from our Barry and Cardiff offices, in addition to outreach venues throughout the Vale of Glamorgan and Cardiff.
Our service delivers detailed and specific advice on the issue(s) affecting our clients. It may include assisting in the completion of forms or drafting of correspondence, providing sample letters or other self-help material and guidance, one-off negotiations on the client’s behalf (and with appropriate authorisation). We also cover a small amount of casework activity such as ongoing correspondence and negotiation with third parties. Whenever clients require specialist help we refer them to appropriate specialist providers and services, both internally and externally.
We offer specialist services for our priority groups:-
- Young and Adult Carers
- Children with complex needs
- Older people (particularly those with dementia)
- Individuals with learning disabilities and autism
- Integrated family support
Residents of Cardiff and Vale can contact our Cardiff and Vale Advicelink service on 0808 278 7925. Those outside Cardiff and Vale and or requiring specialist advice should call our Advicelink Cymru service on 0800 7022 020. Clients who require text relay can call 18001 08082 505720. Details of our outreach venues can be founded at https://cacv.org.uk/contact/.
Lines are open between 9am and 6pm Mondays and Thursdays, and between 9am and 5pm Tuesdays, Wednesdays, and Fridays.
