The course aims to provide participants with tools and approaches to positively resolve conflict situations in the work place. This course will help you to manage conflict at work and learn new behaviours and strategies to help resolve conflict situations.

By the end of the session, participants will be able to:

• recognise when and why conflict occurs
• explore the dangers and opportunities in conflict situations and identify our personal responses to conflict
• understand the importance of effective communication skills and techniques for behaving assertively
• develop strategies for successful conflict resolution

Ideal for: Trustees, board members, committee members and staff of voluntary organisations in Wales

Book online

Alternatively, email training@c3sc.org.uk or call us on (029) 2048 5722.