C3SC - Cardiff Third Sector Council

Building Resilience in Young People
2015-06-30 | Cardiff, Cardiff
A one-day Children in Wales course
Why do some young people cope with difficulties more easily than others? What factors really make a difference to how we deal with adversity? What can practitioners do to make a difference? This one-day course explores how you can develop an approach that builds on strengths to help young people deal with adversity, cope with change, survive disappointment and manage crises. It will draw upon practice, research and theory. Above all, it will enable participants to reflect upon their experience and build on their own strengths.
The course will include:

Resilience, risk and coping – what do we mean
Key resilience qualities for individuals and families
Implications of the different coping styles of young women and young men
Protective factors for individuals, families and communities
The significance of emotional intelligence, problem solving and optimism
Listening to young people and families and developing relationships of care
Supporting connectedness

Find out more and book via the Children in Wales website.

Shared Power in Public Services
2015-06-30 | Cwm Golau Integrated Children’s Centre, Merthyr Tydfil CF48 4BJ, Cwm Golau Integrated Children's Centre, Merthyr Tydfil CF48 4BJ
This Participation Cymru course is accredited by Agored Cymru and aims to enable learners to understand how to use a ‘Shared Power’ engagement model in project work.

Participants will have an opportunity to build on their existing skills and knowledge in Public engagement by exploring in more depth the higher levels of engagement i.e. Shared Power and Citizen Control. The course offers knowledge, skills, tools and reflective practice to enable practitioners to put into practice these higher levels of engagement. It is advisable that participants has firstly complete the ‘Public Engagement: Theory and Practice’ course, delivered by Participation Cymru or an equivalent.

By attending this course you will be able to:

Understand levels of engagement and their characteristics
Understand how to influence decision-makers to potentially change organisational culture
Be able to use a shared power model of engagement in planning a project
Be able to reflect on practice

Book online

Dates: 30 June, 1 July and 9 September 2015

Cardiff Health and Social Care Network event
2015-06-30 10:00 - 13:00 (Europe/London) | Butetown Community Centre
The next Cardiff Health and Social Care Network event is taking place on Tuesday 30 June from 10am to 1pm at Butetown Community Centre.
Come along if you are working in this field and want to keep up to date with the most significant policy and service-based developments that are likely to impact on your organisation.
The event will include:

A conversation with Maria Battle, Chair of Cardiff and Vale University Health Board, who is keen to discuss both common issues facing her organisation and its third sector partners, within a context of rapid financial and policy changes, as well as public and provider perceptions of current Cardiff and Vale UHB services and their priorities.
An overview of the achievements and future work priorities of the Cardiff and Vale University Health Board Substance Misuse Area Planning Board from Conrad Eydmann, Head of Substance Misuse Strategy and Development.
A presentation from Matthew Coffin of Age Connects (Cardiff) regarding the organisation’s current work on an Activities Directory for the 50+ age group and the Health and Active Partnership Pilot Project.
An opportunity to learn about the key changes that have recently been made to the Cardiff and Vale University Health Board Strategic Framework for Working with the Third Sector 2015-16 and the implications of this across the City, which will be facilitated by David Poole, Operations Manager at Cardiff Third Sector Council.

We very much hope you can join us for what promises to be a very useful event, which will give you access to some of the key decision-makers working in the field. It will also provide you with an opportunity for your organisation to have its say on key current policy and service-based developments.

C3SC Training: Planning and Writing Successful Funding Bids (Intermediate)
2015-06-30 10:00 - 16:00 | C3SC’s offices, Brunel House, 2 Fitzalan Road, Cardiff CF24 0EB, C3SC's offices, Brunel House, 2 Fitzalan Road, Cardiff CF24 0EB
FULLY BOOKED
By attending this course you will be able to:

Understand the current funding climate in Wales and its impact on funders
Review their current approach of developing a bid
Apply new tools and techniques to give their bids a winning ‘edge’
Understand and meet the expectations of funders

Book online

The Continued Independence of Older People
2015-07-01 09:00 - 13:00 | SWALEC Stadium, Cardiff CF11 9XR, SWALEC Stadium, Cardiff CF11 9XR
The Wales Audit Office is holding a free seminar with the Older People’s Commissioner and Good Practice Wales on the continued independence of older people.
Wales has a population with the highest proportion of older people in the UK. Nearly one in five (19%) of the population of Wales is aged over 65 and over. This number is projected to increase by 50 per cent between 2012 and 2037, potentially posing increasing demands on health and social care services.
In order to prevent escalation of these demands, public services need to change the way services are currently delivered and think about innovative and cost effective ways to ensure older people are given the best possible opportunities to maintain independent lives.
This seminar will provide examples of services which:

support older people in living independently in their own homes and communities
provide innovative solutions to social isolation and loneliness, and
provide creative approaches for much-needed lifelong learning opportunities.

This seminar aims to represent the voice of older people across Wales, so that they don’t feel isolated or discriminated against and that they receive the support and services they need.
Find out more on the Wales Audit Office website.

People and Homes 2015
2015-07-02 | Liberty Stadium, Swansea SA1 2FA, Liberty Stadium, Swansea SA1 2FA
Shelter Cymru conference
With the new Housing (Wales) Act and the Renting Homes Bill being introduced there will be a strong focus on the private rented sector this year, but as ever there will be plenty of interesting speakers and new ideas to ensure a lively debate.
Contributions from:

Lesley Griffiths AM, Minister for Communities and Tackling Poverty
Dawn Foster, journalist and blogger
Dr Pete Mackie, Cardiff University
Andy Redfearn, Director of Housing and Development YMCA London South West
Generation Rent
Real Life Reforms
Friends of the Earth
Irelands Private Residential Tenants Board

Have you booked your place yet? If not, there’s still time, book your place now.

Health and well-being in Wales - new regulations, promoting healthier lifestyles and tackling health inequalities
2015-07-02 | Central Cardiff, Central Cardiff
Policy Forum for Wales Keynote Seminar
with
Professor Sir Mansel Aylward, Chair, Public Health Wales; Director, Centre for Psychosocial and Disability Research and Professor of Public Health Education in the School of Medicine, Cardiff University;
Peter Davies, Wales’ Commissioner for Sustainable Futures and Chair, Climate Change Commission; and
Professor Simon Murphy, Professor in Public Health Improvement, Principal Investigator on PHIRN and Cardiff Co-Director for DECIPHer, Cardiff University
and
Martin Blakebrough, Kaleidoscope Project;Chris Cashin,Cardiff Nutrition Consultancy and Welsh Board British Dietetic Association and Sports Dietitians UK;Paul Dunning, Abertawe Bro Morgannwg University Health Board; John Hardy, Conwy County Borough Council;Giovanni Isingrini, Rhondda Cynon Taf County Borough Council;Elen de Lacy, ASH Wales Cymru;Jane Lorimer, Sustrans Cymru; Kim Roberts, HENRY and Gavin Williams, Cardiff Council
Chaired by:
Jenny Rathbone AM, Chair, Cross Party Group on Diabetes, National Assembly for Wales
This event is a CPD certified.
Book online
Morning event.

C3SC Training: Staff Development in your Organisation
2015-07-02 09:30 - 13:30 | C3SC’s offices, Brunel House, 2 Fitzalan Road, Cardiff CF24 0EB, C3SC's offices, Brunel House, 2 Fitzalan Road, Cardiff CF24 0EB
By attending this course you will be able to:

Be able to undertake a training needs analysis
Know how to develop a training plan
Understand the different approaches to address training and development
Recognise the importance of evaluating training

Book online

An Overview of the Regulation and Inspection of Social Care (Wales) Bill 2016
2015-07-06 09:30 - 16:00 | Merthyr Tydfil, Merthyr Tydfil
A one-day Children in Wales course
The Regulation and Inspection of Social Care (Wales) Bill 2016 is now at Stage 1 of the legislative process and will complement the Social Services and Well-Being (Wales) Act 2014 (SSWBWA). This one day course will support participants to explore this new piece of legislation in an interactive way. The aim is for participants to understand both the process of its development and its key components.
The training is suitable for a range of professionals who have an interest in either the practice and/or policy implications of this proposed bill. Training methods will include direct teaching, group work, individual work and action planning.
Specifically this course will provide:

An overview of the Bill’s key components
An understanding of its impact upon practice and its relationship with the SSWBWA
An understanding of its impact upon a range of stakeholders such as Service Providers, Service Users and Social Care Workers (including the prosed changes to the regulation of social care)
Participants with an understanding of the legislative process so that they can monitor its legislative progress through the National Assembly for Wales over the coming months

Find out more and book your place via the Children in Wales website.

Gypsy, Roma & Traveller Arts & Culture National Symposium
2015-07-07 09:00 - 13:00 | g39, Oxford Street, Cardiff, South Glamorgan CF24 3DT, g39, Oxford Street, Cardiff, South Glamorgan CF24 3DT
The Romani Cultural & Arts Company is proud to announce the Gypsy, Roma & Traveller Arts & Culture National Symposium. The event, hosted by g39, will feature artists Daniel Baker and Shamus McPhee plus guests including Dr Ethel Brooks, Associate Professor of Women’s and Gender Studies and Sociology at Rutgers University, US and a Tate-TrAIN Transnational Fellow at the University of the Arts London, Dr Colin Clark of The University of the West of Scotland and Nick Capaldi, Chief Executive of Arts Council of Wales. This varied range of speakers will engage the audience in conversation regarding the current state of GRT arts and their implications for wider society.
This unique event will take place in the context of the Gypsy Maker project; an exciting new RCAC venture that facilitates the development of innovative works by established and emerging GRT artists. The project aims to stimulate dialogue across communities about the ways in which art continues to inform our lives. For this inaugural presentation of the project the RCAC has commissioned exhibitions of new work by Daniel Baker, Romani Gypsy and Shamus Mc Phee, Scottish Traveller.
“The arts help us to express what’s distinctive and singular, but also what unites and binds us together. I look forward to exploring these and many other issues when we convene for the Gypsy, Roma & Traveller Arts & Culture National Symposium.” Nick Capaldi, Chief Executive, Arts Council of Wales
“We are very excited indeed to be working with the Romani Cultural & Arts Company. The Gypsy Maker Project makes a significant contribution to contemporary art discourse and its practice in the context of GRT communities. It’s an honour to be hosting such a high profile event at g39 and we are looking forward to a continuing partnership between the two organisations and their respective communities.” Chris Brown, co-director of the artist-led gallery g39.
The half-day symposium will be followed by a visit to Baker’s exhibition ‘Makeshifting: Structures of Mobility’ at Art Central, Barry. The private view of McPhee’s exhibition ‘Aspects of Gypsy Traveller Life’ will take place in the evening at The Riverfront, Newport.
RCAC anticipates great interest for this exciting event so please book your place early by writing to The Romani Cultural & Arts Company at: isaacblake@romaniarts.co.uk

Understanding How to Safeguard the Welfare of Children and Young People - Accredited Training Level 2
2015-07-07 09:30 - 16:00 | Neath, Neath
A one-day Children in Wales course aimed at anyone working directly or indirectly with children and young people in a wide range of workplace and community settings. The purpose of the training is to give participants confidence and essential knowledge on how to safeguard the children and young people in their environment.
The training is accredited through Agored Cymru and participants will need to complete assessments to demonstrate learning. Upon successful completion of an assignment the participant will achieve 3 credits at Level 2. This unit forms part of the Welsh quality assurance framework for vocational training.
As a result of the training participants will:

Learn about the legislation, guidelines, policies and procedures for safeguarding the welfare of children and young people, including E-safety
Understand the roles of different agencies involved in safeguarding the welfare of children and young people
Understand how to safeguard children, young people and practitioners in a work setting
Identify the characteristics of different types of child abuse
Know how to respond to evidence or concerns that a child or young person has been abused, harmed or bullied
Be able to describe the principles and boundaries of confidentiality and when to share information

COST:
Members £130*
Non members £155*
Please Note – * The advertised rates include a charge of £25 per person for Accreditation, External Verification and Agored Cymru Certification.
Book via the Children in Wales website.

C3SC training: How to Access Mental Health and Social Care Services
2015-07-07 10:00 - 13:00 | C3SC’s offices, Brunel House, 2 Fitzalan Road, Cardiff CF24 0EB, C3SC's offices, Brunel House, 2 Fitzalan Road, Cardiff CF24 0EB
This FREE training is being delivered in partnership with Diverse Cymru.
By attending this course you will be able to:

Learn about the system for referral to mental health services
Gain an overview of the legislation that supports people with mental health difficulties
Understand the potential barriers to accessing mental health services

Community Voices: Looking at the Impact of European Migration on Communities in Cardiff
2015-07-07 17:00 - 19:30 | Wales Council for Voluntary Action, VSAC Room, Baltic House, Mount Stuart Square, Cardiff, Wales Council for Voluntary Action, VSAC Room, Baltic House, Mount Stuart Square, Cardiff
Although there are more than 2.3 million non-British EU citizens living, studying and working in the UK, very little accurate demographic information exists about this important segment of the population. With debates about the impact of migration dominating mainstream media and public discourse, it is often hard to separate fact from fiction.
The UK’s leading volunteering charity, Volunteering Matters, is teaming up with New Europeans, an association championing the rights of European citizens, to deliver Community Voices, a European Commission funded initiative that seeks to explore the impact of European migrants on communities across the UK. Community Voicescomprises a programme of six seminars in six local communities designed to examine the impact of European migrants on local services and develop a report on that impact, offering a space for discussion in the process. The seminar in Cardiff will be the fifth in the series.
Book online

FREE event

Free Meet A Mentor event
2015-07-08 10:00 - 13:00 | Cardiff City Hall, Cardiff, Cardiff City Hall, Cardiff
The Institute of Enterprise and Entrepreneurs (IOEE) in association with Lloyds Banking Group is running a series of free Meet a Mentor events designed specifically for business owners seeking mentor support and volunteer enterprise mentor looking for a business to help. Attendees will find a range of volunteer mentors who are willing to commit time at the event helping business owners’ deal with the day to day and longer term challenges of running a business.
Mentors will be able to put their skills and time to good use in a relaxed setting with new and growing businesses who need help and support.
The objectives of the event are to raise awareness about the benefits of mentoring and for businesses to meet the fantastic community of mentors interested in supporting them.
The event includes many activities designed to help mentors and businesses get to know each other, including an introduction session to set the scene, a spot of speed mentoring, and more chances to connect over lunch.
There are free places available both for those that are keen to volunteer as mentors and those looking for a mentor.
Sign up for free here: ioee.eventbrite.co.uk

Is Wales Fairer?
2015-07-08 10:00 - 15:30 | University of South Wales, Conference Centre, Treforest, University of South Wales, Conference Centre, Treforest
The Equality and Human Rights Commission in Wales would like to invite you to attend a conference to share the early findings of ‘Is Britain Fairer?’ and to discuss the emerging challenges for Wales.
The conference will provide you with the opportunity to:

hear about the big equality and human rights challenges facing Wales
identify next steps in tackling the challenges
discuss how the challenges can help to identify the new strategic objectives of public bodies

To book, go online
Attendance at the conference is free.
If you have any questions or would like to discuss the conference, please contact us on 029 2044 7710.

WCVA Volunteering conference 2015
2015-07-09 | Llanrwst, Llanrwst
At WCVA’s annual Volunteering conference the latest issues and developments from the world of volunteering are discussed. If you’re a volunteer programme manager, volunteer coordinator, or you promote and support volunteering in some other way, this conference is for you. This year’s theme is ‘The Language of Volunteering’ – considering the different types and contexts of volunteering and how to define it. There will be insightful speakers, including Martin Brown, DWP Director for Wales, on Volunteering for employability, and practical workshops including How to ‘sell’ volunteering and Writing volunteer-friendly policies.
Find out more and book your place via the WCVA website.

Delivering Better Services for People with a Learning Disability
2015-07-09 | Cardiff, Cardiff
This course will help you improve the lives of the people you provide services to. It will look at how valuing people with a learning disability is key to delivering better services and how this can be achieved while achieving value for money, thereby resulting in positive outcomes for all.
This course will help you develop your understanding of how people with learning disabilities have been, and continue to be, devalued by society and the impact this has.
Click here to see more information and to make an online booking.

Positive Ways of Changing Behaviour
2015-07-09 | Swansea, Swansea
Difficult or challenging behaviour often has its roots in the way the world views characteristics of autism or how others’ behaviour or the environment affects people with an Autism Spectrum Disorder.
Learning Disability Wales’s one-day course, Positive Ways of Changing Behaviour, will help you understand the reasons for what is seen as difficult or challenging behaviours of people with an Autism Spectrum Disorder and how you can work in a positive way to help change these behaviours.
Find out more and book your place via the Learning Disability Wales website.

Social Services & Well-being (Wales) Act 2014 Workshop
2015-07-09 | Barry Memorial Hall, Barry Memorial Hall
Glamorgan Voluntary Services (GVS) is working in partnership with the Vale of Glamorgan Council to coordinate a workshop event to raise awareness of the implications of the Social Services and Well-being (Wales) Act 2014. The Act will be implemented from April 2016, fundamentally changing the way social services work in Wales.
Whilst we don’t yet have all the answers as the second tranche of public consultation on the codes, regulation and guidance is still out for consultation, this workshop will bring you up to date and give you the opportunity to raise any queries you may have about the impact of the Act on the work you do.
You can choose to attend either the morning or afternoon session. Places are limited, so please book your place as soon as possible.
Delegates will attend all workshops and each workshop will last no longer than 30 minutes.
The workshops are:

Community and Well-being outcomes, prevention and early intervention
Assessing and Meeting the needs of individuals
Either Care and Support Services for Adults, or Care and Support Services for Children
Working in Partnership

The event will be of interest to you if you are work in the Local Authority or University Health Board in the Vale of Glamorgan or are a Third Sector or independent provider of services.
Please book by Friday 3rd July by calling 01446 741706 or emailing ceri@valecvs.org.uk
Here’s an easy-to-read guide on The Social Services & Well-being (Wales) Act 2014.

Cardiff Volunteer Co-ordinators' Network (CVCN) event
2015-07-09 13:00 - 16:00 | Amgueddfa Cymru: The National Museum in Cathays, Amgueddfa Cymru: The National Museum in Cathays
July’s CVCN will give members a chance to learn about the PQASSO quality standard.This is a standard which is increasingly important when it comes to ensuring that volunteer involving organisations are able to bid effectively.The event hopes to support any volunteer involving organisations that are not able to attend the WCVA Volunteering conference in Llanrwst. PQASSO covers all aspects of an organisation, from governance to service delivery and monitoring outcomes. PQASSO can be used by all types of third sector organisations, including charities, social enterprises, community interest companies and community groups.
Members will be able to find out more about the standard and there will be a question and answer session from Heledd Kirkbride PQASSO for Wales Engagement Officer, NCVO.
Organisations will also be able to hear from Third Sector Officer, Alison Pritchard and find out more information on support available from C3SC.
The CVCN is a joint network run by VCS Cardiff and C3SC.
You can view the full agenda here.

Brain Development and Positive Parenting
2015-07-10 09:30 - 16:30 | Cardiff, Cardiff
Helping parents to understand the part they play in building the baby brain
A one-day Children in Wales course for anyone working with parents. Recent research in neuroscience has made it clear that baby brains are shaped and formed by what the adults around the baby are doing. Participants on this course will gain understanding of the research and theory underpinning the Five to Thrive approach to working with parents, and will explore how they can apply this in practice, developing skills in promoting positive parenting.
Find out more and book via the Children in Wales website.

Centre on Dynamics of Ethnicity pop-up public engagement
2015-07-10 11:00 - 17:00 | On the street, Loudoun Square, Butetown, Cardiff, On the street, Loudoun Square, Butetown, Cardiff
The Centre on Dynamics of Ethnicity and Sociology at University of Manchester is examining changing dynamics and persistence of racism and inequality in the UK (www.Ethnicity.ac.uk/events).
Part of the work of the Centre has been to look at differences in policy, activism and personal experiences in different parts of the UK. Friday’s event in Butetown will be the fourth of a series of pop-up one-day events taking place across the UK.
The Centre wants to let people know about the work they’re doing and why their research in Butetown and Cardiff. But they also want to hear people’s experiences and stories so please do go along to share yours.
@ethnicityUK

Working Together to Safeguard Children
2015-07-13
This is Cardiff and Vale of Glamorgan Local Safeguarding Children Board training aimed at those professionals who are likely to participate in Child Protection Conferences, Child Protection Core Groups or Strategy Meetings, or who support, advise or supervise staff who may become involved in the child protection process.
It is an expectation that participants will have undertaken introductory level safeguarding children training prior to coming on this course. The LSCB does not provide introductory level training. This should be provided by your organisation/agency.
Dates:13th July 2015 – Cardiff21st September 2015 – Cardiff
5 additional dates pending
Time: 9.30am – 4.30pm

Course content:An update on relevant legislation, guidance, protocols and procedures; multi-agency working; appreciating own role and that of others; strategy meetings; child protection conferences and core groups; planning for children at risk of significant harm; the lessons from serious case reviews.
The course is not an introduction to safeguarding children and will not cover the legal framework for safeguarding children; the responsibilities of individuals and organisations; the signs of abuse; how to make a referral; or the response to referrals.
This training is delivered by a multi-disciplinary team of trainers drawn from various agencies across Cardiff and the Vale of Glamorgan.
To book:For the Vale course: Vale Training Centre Telephone: 01446 704713 Training Centre email: socialservicestraini@valeofglamorgan.gov.uk
For Cardiff courses:Cardiff Training Centre Telephone: (029) 2078 8444 Training Centre email: csbooking@cardiff.gov.uk
1. Nominations will be allocated to course places on a first come first served basis against any agreed Agency allocations.
2. Confirmation/Joining Instructions should be received by email approx. 2 weeks prior to the course commencing (If you do not receive joining instructions or have any questions, please contact the administrator).
3. You will need your manager’s consent to book onto LSCB courses.
Delegates are reminded that they are expected to remain for the full course hours to receive a certificate of attendance.Please note that cancellation/non-attendance charges may apply to courses.

C3SC Training: Organising an Event
2015-07-13 09:30 - 15:00 | Powerhouse (Llanedeyrn Neighbourhood Learning Centre), Roundwood, Llanedeyrn, Cardiff CF23 9PN, Powerhouse (Llanedeyrn Neighbourhood Learning Centre), Roundwood, Llanedeyrn, Cardiff CF23 9PN
This FREE C3SC and Communities First East Cardiff, Llanedeyrn and Pentwyn (ECLP) training course is being delivered in partnership with Cardiff Metropolitan University’s Widening Access department.
By attending this course you will be able to:

Develop techniques for organising an event
Ensure compliance with public liability, insurance, and music licensing regulations
Understand the importance of manual handling, and health and safety techniques
Consider health and hygiene when organising an event

Book online

C3SC training: Sports Leadership
2015-07-14 09:45 - 15:45 | Rhiwbina Recreation Club, Lon-Y-Dail, Cardiff CF14 6EA, Rhiwbina Recreation Club, Lon-Y-Dail, Cardiff CF14 6EA
We regret that this training course has been cancelled. Apologies for any inconvenience.
Delivered in partnership with ULearn, the one-day accredited course in Sports Leadership provides the ideal starting point for learners aged 18 years and over who wish to develop their leadership skills, whilst under the direct supervision of their Tutor/Assessor or other suitably qualified adult. The course is designed to develop generic leadership skills that can be applied to a variety of sports and/or recreational situations as well as contributing to the personal development of the learner.
Sports Leadership is a practical qualification in which learners must demonstrate their ability to lead others in simple sport/activity.
The course covers:

Plan, lead and review a sport/activity
Developing leadership skills
Lead activities that promote a healthy lifestyle
Fair play in sport
The role of the official
Opportunities in sport and recreation

Price: £48 – includes certificate
Book online

Team Building for Fundraisers
2015-07-15 10:00 - 12:00 | Institute of Fundraising Cymru, 21 Cathedral Road, Cardiff CF11 9HA, Institute of Fundraising Cymru, 21 Cathedral Road, Cardiff CF11 9HA
In order for any organisation to develop and grow, managers and individuals must learn how to build and operate within a team environment. Not always an easy task when dealing with people with different skill sets and varied personalities. There are a small number of common threads that are essential to ensure success and risk manage the process – these will be outlined and discussed during this Institute of Fundraising session.
Book online

Registration from 9.30am

South Wales Person Centred Planning Network meeting
2015-07-15 10:00 - 13:00 | Reach (Supported Living), Exchange House, High Street, Newport NP20 1AA, Reach (Supported Living), Exchange House, High Street, Newport NP20 1AA
People who use Person Centred Planning in their lives and those that work with people to support them using PCP have been getting together to share good practice and skills for many years.
The network meets regularly across South Wales to:

share good news about Person Centred Planning
demonstrate and practice Person Centred Planning
inspire others
check our values and quality
dispel myths about PCP
make connections with others
forge partnerships

Find out more via the Learning Disability Wales website.

Webinar: How service user experience can improve strategic direction and services
2015-07-15 11:00 - 12:15
The webinar will examine how understanding service users’ requirements can improve the way in which organisations plan their services.
The webinar will focus on:

Whether it matters what you call service users, be it customer, patient, citizen, or tenant.
The strategic benefits of improved use of experience and engagement.
The barriers to effective strategic use of engagement and experience and how do you overcome them
How to improve the strategic use of experience and engagement

Further information is available on the Wales Audit Office website.
Staff should register register with Go To Webinar for their place.

Mental Capacity Act and Deprivation of Liberty Safeguards
2015-07-16 | Cardiff, Cardiff
This Learning Disability Wales course will help you understand recent changes to the Deprivation of Liberty Safeguards (DoLS) and the need to demonstrate that care arrangements are lawful and correctly authorised.
Click here to see more information and to make an online booking.
This course will enable staff to continue to follow the original intentions of the Mental Capacity Act (MCA) and the Human Rights Act: that people with diminished ability to make decisions should participate as fully as possible, be able to make important choices where able and that substituted decision making should be both person-centred and fully accountable.
Designed for:
Managers and staff in organisations running care homes and supported living schemes for people with a learning disability and autistic spectrum disorders, particularly staff responsible for:

making support arrangements and producing care plans
liaising with involved professionals and commissioners of services
producing agency policies

This course is also suitable for advocacy staff and others who a need to know about the changes to the law.

C3SC Training: Community Fundraising
2015-07-16 09:30 - 13:30 | C3SC’s offices, Brunel House, 2 Fitzalan Road, Cardiff CF24 0EB, C3SC's offices, Brunel House, 2 Fitzalan Road, Cardiff CF24 0EB
By attending this course you will be able to:

Create a plan for fundraising from their local community
Develop appropriate cases for support
Recruit, manage and support fundraising volunteers
Implement community fundraising activity
Ensure they comply with relevant legislation and best practice
Know where to go for further information, help and advice

Book online
