C3SC - Cardiff Third Sector Council

Living with diabetes (6 week course)
2020-02-25 10:30 - 12:30 (Europe/London)
Free Course by NHS Education Programmes for Patients 2019/20
Tuesday 25th February, 10:30- 12:30. Pontprennau Community Church.
You can book your place by:
Telephone: 02920 33 54 03
Email: epp.info.cav@wales.nhs.uk
Text: send “interested” and your name to 0787 0979 860
Also, please visit their website as more courses will be coming available: www.eppwales.org

Se*xual Health & C-Card Training
2020-02-25 10:00 - 16:30, 2020-02-07 10:00 - 2020-07-08 16:30
Se*xual Health & C-Card Training

Two Day Se*xual Health Awareness & C-Card Training Schedule for 2019-20
Please find information regarding the schedule for the Two Day S*exual Health Awareness & C-Card Training during 2019-20. We would also appreciate it if you could forward this information onto any organisations that may be interested in delivering the C-Card Scheme in Cardiff.
To book on to a course, please complete the booking form and email it to George.

Supporting local communities and community based organisations is a priority for Welsh Government
2020-02-21 08:00 - 17:00
Supporting local communities and community based organisations is a priority for Welsh Government. Whilst social prescribing is growing in popularity, there is concern that less attention has been given to community capacity building.
Come and join us to explore how we can use principles for developing community resilience and see what people are already doing to develop support within communities.
Social Care Wales have got together with the School of Social Care Research, Building Communities Trust, the University of South Wales, Wales Council for Voluntary Action and Children in Wales to organise events in north and south Wales in March. The events will bring together people from local community organisations, statutory and third sector organisations to explore what matters most in building community resilience and developing a shared vision and practical way forward.
Places are limited and will be allocated on a first come first served basis so click on the links below to book your places now:
25 March – Glasdir Conference Centre, Llanrwst

Working with Outcomes
2020-02-06 10:00 - 15:00 | C3SC, Baltic House, Cardiff Bay, CF10 5FH, C3SC, Baltic House, Cardiff Bay, CF10 5FH
In today’s economic climate understanding and demonstrating your impact will not only help you build good working relationships with funders but can also help you improve your planning mechanisms resulting in more effective service delivery. This training course will introduce you to the steps involved in planning, managing and developing an outcomes approach to your work.
By the end of the session, you will be able to:

Understand the benefits of using an outcomes approach
Describe the activity, results and difference your work will make
Design and implement a monitoring and evaluation system for gathering and analysing information

Book online – Alternatively email training@c3sc.org.uk or call us on (029) 2048 5722.

Let's Talk Community Groups
2020-01-31 12:00 - 14:00 | : Cardiff Story Museum, The Old Library, The Hayes, Cardiff CF10 1BH, : Cardiff Story Museum, The Old Library, The Hayes, Cardiff CF10 1BH
Do you run a local community group or club?
There are a whole range of things happening in our communities. To make the most of what is out there and for it to benefit our health and well-being it is important we let people know what is going on, share ideas and work together to make things happen!
Come along to one of C3SC’s events bringing local groups and organisations together to build relationships, gain knowledge and share ideas in order to promote health and well-being opportunities across communities in Cardiff.
A light lunch will be provided.
If you require more information, please email bookings@c3sc.org.uk or call us on 02920485722
Please let us know if you have any dietary needs or accessibility requirements .

CAIS Lansio prosiect cydymaith llys teuluol / CAIS Family Court Companion Project Launch
2020-01-30 12:00 - 14:00
Lansio prosiect cydymaith llys teuluol
Fe’ch gwahoddir i lansiad swyddogol y prosiect arloesol Cydymaith Llys Teuluol, cysyniad newydd sy’n gweithio i gadw teuluoedd gyda’i gilydd.
Wedi’i noddi a’ i lansio’n swyddogol gan Julie Morgan AC, y Dirprwy Weinidog dros Iechyd a Gwasanaethau Cymdeithasol, Llywodraeth Cymru, hwn yw’r cyntaf o’i fath yng Nghymru a’r DU. Mae’r prosiect hwn yn bwriadu chwyldroi’r system llysoedd teuluol gan ganolbwyntio ar wella canlyniadau i blant.
Ble: Adeilad y Pierhead, Bae Caerdydd
Pryd: Dydd Iau 30ain lonawr 2020
Amser: 12-14:00 pm
Bwyd/lluniaeth: steil bwffe

Family Court Companion Project Launch
You are cordially invited to the launch of the pioneering Family Court Companion Project, an innovative new concept working to keep families together.
Sponsored and officially launched by Julie Morgan AM, Deputy Minister for Health and Social Services, Welsh Government, it is the first of its kind in Wales and the UK. This project is set to revolutionise the Family Court system with a focus on improving outcomes for children.
Where: Pierhead Building, Cardiff Bay
When: Thursday 30th January 2020
Time: 12-2:00pm
Food/Refreshments: Buffet Style

Skills to Participate: Community Engagement
2020-01-30 10:00 - 15:00 | C3SC, Baltic House, Cardiff Bay, CF10 5FH, C3SC, Baltic House, Cardiff Bay, CF10 5FH
Community development involves the active participation of individuals in their own community. This course will help you to consider barriers to participation and ways to overcome these.
By the end of the session, you will:

Consider power relationships in communities and their impact
Look at levels of participation in community work
Consider the positives and negatives of networking
Identify the facilitation role of community development workers

Book online – Alternatively email training@c3sc.org.uk or call us on (029) 2048 5722.

Your Money, Your Council
2020-01-30 10:00 - 13:00 | The First Space Room, Chapter Arts Centre, Market Road, Canton, Cardiff, CF5 1QE, The First Space Room, Chapter Arts Centre, Market Road, Canton, Cardiff, CF5 1QE
Join Diverse Cymru and C3SC to discuss your thoughts and views of what Cardiff Council should spend their money on.
Cardiff Council has to make savings and reduce how much it spends.
This have your say event is your chance to say what your priorities are.
We will talk about:

what should be cut
what should not be cut
how services can be designed and delivered differently, and
Cardiff Council’s budget ideas in their consultation for 2020-2021.

This event is for diverse individuals and community groups and third sector organisations in Cardiff
Free event. Tea, coffee and biscuits provided.

Next steps for improving mental health in Wales - prevention and access, funding decisions, and raising the quality of services for key service user groups
2020-01-29
Policy Forum for Wales keynote seminar
Next steps for improving mental health in Wales – prevention and access, funding decisions, and raising the quality of services for key service user groups
with
Andrea Gray, Mental Health Development Lead for Wales, Public Health Wales
Professor Keith Lloyd, Chair, Royal College of Psychiatrists in Wales
Helen Whyley, Director, RCN Wales
and
Casey-Jane Bishop, Welsh Youth Parliament; Jan Coles, Powys County Council; Ewan Hilton, Platfform; Allison Hulmes, British Association of Social Workers Cymru; Michaela Morris, Public Health Wales and Early Intervention in Psychosis and Alun Thomas, Hafal
Bydd cyfieithu ar y pryd ar gael yn y gynhadledd hon
Simultaneous translation will be available at this conference
Follow us @PFWEvents | This event is CPD certified

Morning, Wednesday, 29th January 2020
Central Cardiff

Book Online | Live Agenda | Sponsorship | Our Website
Note: fees apply for most delegates, but concessionary and complimentary places are available (subject to terms and conditions – see below).
*If you think this conference would be of interest to colleagues please feel free to share this email with them*

As we expect discussion on the role of charities, with delegates addressing key challenges for mental health services and partners in the third sector – with contributions fromAlun Thomas, Chief Executive, Hafal and Ewan Hilton, Chief Executive, Platfform
We expect discussion to focus on issues emerging from recent consultations that policy makers have held with stakeholders, including:

priorities for the final 2019-2022 phase of the Together for Mental Health strategy; and
the final shape of the Health & Social Care Workforce Strategy – aiming to meet the needs of Wales over the next 10 years, including emphasis on staff wellbeing and staff.

The agenda

The delivery plan – collaboration, key outcomes, and effective joint working between local authorities and health boards;
Children and young people – intervention and prevention, access to care, and the transition between child and adult services;
Working with people affected by serious mental illness;
Perinatal mental health services – developing care pathways and inpatient provision;
Investment in services and developing a sustainable workforce – recruitment, retention, planning, and staff wellbeing; and
Mental health services and their partners in the third and public sector – addressing key challenges for quality, funding, signposting, and improving the multiagency response.

Speakers
There will be keynote addresses from: Andrea Gray, Mental Health Development Lead for Wales, Public Health Wales; Professor Keith Lloyd, Chair, Royal College of Psychiatrists in Wales and Helen Whyley, Director, RCN Wales.
Speakers also include:

Alun Thomas, Chief Executive, Hafal – further supporting vulnerable groups in Wales;
Ewan Hilton, Chief Executive, Platfform – developing effective partnerships to overcome the challenges around the delivery of services;
Jan Coles, Head of Children’s Services, Powys County Council – challenges around delivering a smooth and effective transition between child and adult services in Wales; and
Casey-Jane Bishop, Member, Barnardo’s Cymru, Welsh Youth Parliament – how care can be improved and delivered in the most compassionate way possible, for children and young people, in the context of rising demand on services.

Book Online | Live Agenda
The details: areas for discussion at this conference
Policy developments

Crisis care – delegates will discuss partnership working, following the Wales Crisis Care Concordat National Action Plan 2019 to 2022, which sets out actions to support the Concordat, and adds two ‘core principles’ on ensuring quality of data and data analysis and improving communications between agencies;
Children and young people – the Welsh Government consultations on revisions to its guidance on school- and community-based counselling, andThe Children, Young People and Education Committee’s assessment of progress on improving emotional and mental health of children and young people since their recommendations in 2018;
Mental health and policing – discussion expected on challenges around preventing people going into police custody, as well as identifying and responding appropriately to detained people with mental health problems – following The Health, Social Care and Sport Committee’s recentMental health in policing and police custody report, recommending the Government urgently implement its conveyance review, and expressing concerns about repeat detentions;
Perinatal mental health services – opportunities to improve access and quality, and examining progress following The Children, Young People and Education Committee’s inquiry on perinatal mental health;
Funding – The Welsh Government’s announcementon funding to further develop projects, including alternatives to hospital admission in North Wales and extending the Betsi Cadwaladr UHB Perinatal Mental Health Service; and
A Healthier Wales – The Welsh Government’s assessment of progress one year on, with sessions expected to consider how to meet the plan’s aims relating to outcomes, quality, access, value and workforce.

Investment and developing a sustainable workforce
Sessions will examine the nature of investment in services such as prevention, and implications for other services, alongside ensuring that all sections of the mental health workforce are qualified and experienced – and include a range of specialisms.
Community services
Delegates will also look at challenges for improving the consistency of care and support provided by community mental health services.
Supporting the workforce and issues for CAMHS
We expect delegates to examine ways in which to support the workforce and how, in turn, care can be delivered in the most compassionate way possible – as demand rises for services such as those for children and adolescents.
Those attending will also assess the role of other sectors, such as education – as the Welsh Government issues guidance on self-harm and suicidal thoughtsfor those who come into direct contact with young people.
Supporting vulnerable groups
Delegates will hear a case study on further specialist support for vulnerable groups of all ages in Wales. The seminar takes place following the Welsh Government’s request for health boards to work towards achieving NICE standards for eating disordersand a four–week waiting time in the next two years – as part of their response to Dr Jacinta Tan’s Review of Welsh Eating Disorder Services.
Further areas for discussion include the signposting of available services – with the draft Together for Mental Health strategy placing emphasis on improving services for offenders, and those with eating disorders and co-related mental health and substance misuse issues.
The agenda has been structured following consultation with the Welsh Government, Public Health Wales and third sector representatives. The draft agenda is copied below my signature, and a regularly updated version is available to download here. The seminar is organised on the basis of strict impartiality by the Policy Forum for Wales. Follow us @PFWEvents for live updates.
Speakers
We are delighted to be able to include in this seminar keynote addresses from: Andrea Gray, Mental Health Development Lead for Wales, Public Health Wales; Professor Keith Lloyd, Chair, Royal College of Psychiatrists in Wales; Chair, Welsh Psychiatric Society and Professor, Clinical Psychiatry, Swansea University and Helen Whyley, Director, RCN Wales.
Further confirmed speakers include: Casey-Jane Bishop, Member, Barnardo’s Cymru, Welsh Youth Parliament; Jan Coles, Head of Children’s Services, Powys County Council; Dr Richard Evans, Executive Medical Director, Swansea Bay University Health Board; Ewan Hilton, Chief Executive, Platfform; Allison Hulmes, National Director, Wales, British Association of Social Workers Cymru; Michaela Morris, Mental Health Service Improvement Manager, Public Health Wales and Chair, National Steering Group, Early Intervention in Psychosis and Alun Thomas, Chief Executive, Hafal.
Additional senior participants are being approached.
Networking
This seminar will present an opportunity to engage with key policymakers and other interested parties, and is CPD certified (more details). Places have been reserved by officials from the DHSC. Also due to attend are representatives from Action for Children; Caerphilly County Borough Council; Cardiff & Vale University Health Board; Carmarthenshire County Council; CIW; Conwy County Borough Council; NPTCBC; Powys County Council; Public Health Wales; Save the Children; University of South Wales and University of Warwick.
Overall, we expect speakers and attendees to be a senior and informed group, including Members of the National Assembly for Wales and senior officials from the Welsh Government, regulators and other agencies, NHS representatives, local authorities, health boards, primary care and social care professionals and their representative bodies, private healthcare providers, patient representatives and service users, schools, colleges and universities, business representatives, trade unions, specialist academia and charities, and third sector care providers and law firms, together with reporters from the national and trade media based in Wales and elsewhere.
Output and About Us
A key output of the seminar will be a transcript of the proceedings, sent out around 12 working days after the event to all attendees and a wider group of Ministers and officials in the Wales Office and Welsh Government departments affected by the issues; as well as Assembly Members with a special interest in the subject. It will also be made available more widely. This document will include transcripts of all speeches and questions and answers sessions from the day, along with access to PowerPoint presentations (subject to agreement with individual speakers), speakers’ biographies, an attendee list, an agenda, sponsor information, as well as any subsequent press coverage of the day and any articles or comment pieces submitted by delegates. It is made available subject to strict restrictions on public use, and is intended to provide timely information for interested parties who are unable to attend on the day.
All delegates will receive complimentary PDF copies and are invited to contribute to the content.
The Policy Forum for Wales is strictly impartial and cross-party. The Forum has no policy agenda of its own.
Booking arrangements
To book places, please use our online booking form.
Once submitted, this will be taken as a confirmed booking and will be subject to our terms and conditions below.
Please pay in advance by credit card on 01344 864796. If advance credit card payment is not possible, please let me know and we may be able to make other arrangements.
Options and charges are as follows:

Places at Next steps for improving mental health in Wales – prevention and access, funding decisions, and raising the quality of services for key service user groups (including refreshments and PDF copy of the transcripts) are £230 plus VAT;
Concessionary rate places for small charities, unfunded individuals and those in similar circumstances are £85 plus VAT. Please be sure to apply for this at the time of booking.

For those who cannot attend:

Copies of the briefing document, including full transcripts of all speeches and the questions and comments sessions and further articles from interested parties, will be available approximately 12 days after the event for £95 plus VAT;
Concessionary rate: £50 plus VAT.

If you find the charge for places a barrier to attending, please let me know as concessionary and complimentary places are made available in certain circumstances (but do be advised that this typically applies to individual service users or carers or the like who are not supported by or part of an organisation, full-time students, people between jobs or who are fully retired with no paid work, and representatives of small charities – not businesses, individuals funded by an organisation, or larger charities/not-for-profit companies). Please note terms and conditions below (including cancellation charges).

Let's Talk Community Groups
2020-01-23 11:15 - 13:45 | Rhiwbina Library, Pen-Y-Dre, Cardiff CF14 6EH, Rhiwbina Library, Pen-Y-Dre, Cardiff CF14 6EH

Business and Strategic Planning
2020-01-23 10:00 - 15:00 | C3SC, Baltic House, Cardiff Bay, CF10 5FH, C3SC, Baltic House, Cardiff Bay, CF10 5FH
This course will help organisations understand the importance and benefits of long-term planning and provide them with practical resources to plan more effectively within their own organisations.
By the end of the session, you will:

Understand the difference between business and strategic plans
Understand the purpose of business and strategic plans and why every organisation needs one
Appreciate the benefits of the planning process
Be able to develop comprehensive business & strategic plans

Book online – Alternatively email training@c3sc.org.uk or call us on (029) 2048 5722.

Healthy Ageing into the Future: What is important for us to know?
2020-01-22 10:00 - 12:30
Healthy Ageing into the Future: What is important for us to know?
When: Wednesday 22 January 2020. Refreshments and registration from 10 am. Event starts at 10.30 am and finishes at 12.30 pm
Where: Museum of Cardiff, The Learning Suite (in the Basement), The Old Library, The Hayes, Cardiff, CF10 1BH

Tea, coffee and light snacks provided.
The Director of Public Health in Cardiff and the Vale of Glamorgan would like to know about the lives of older people in our community. Her annual report this year is all about healthy ageing, and how people experience good health and well-being. The workshop will focus on:

Work and retirement
Connections with others
Places and spaces

We would love to talk to you, the workshop will be facilitated by members of Cardiff and Vale Public Health Team.
We especially welcome Black and Minority Ethnic people, carers, disabled people, lesbian, gay and bisexual people, older people and transgender people as their voices are often not heard by service providers. No special knowledge or experience needed. Free event.
How to book – Please book your place by:
Eventbrite
Email: shelagh.maher@diverse.cymru
Phone: 029 2036 8888 ext 255 and ask for Shelagh
Or by post to:
Shelagh Maher, Diverse Cymru, 307-315 Cowbridge Road East,
Cardiff, CF5 1JD
Please state any dietary or access requirements you may have when booking. We can pay travel and access costs for the event.
We hope to see you on 22nd January.

Disclosure and Barring Service Information –FREE (WCVA)
2020-01-21 13:00 - 16:00 | C3SC, Baltic House, Cardiff Bay, CF10 5FH, C3SC, Baltic House, Cardiff Bay, CF10 5FH
By the end of the session, you will understand:

How DBS checks contribute to safeguarding (what it is, what it can tell us, what it is not)
How to use DBS checks to make a placement/employment decision (regulated activity, risk assessment, relevant offences)
Best practice in response to DBS check content

Book online – Alternatively email training@c3sc.org.uk or call us on (029) 2048 5722.

Safeguarding: Organisational Implications –FREE (WCVA)
2020-01-21 09:30 - 12:30 | C3SC, Baltic House, Cardiff Bay, CF10 5FH, C3SC, Baltic House, Cardiff Bay, CF10 5FH
By the end of the session, you will be able to:

Understand the context of safeguarding in Wales, legislation and guidance
Explore how to implement the policies and procedures required
Discuss confidentiality, reporting and referrals

Book online – Alternatively email training@c3sc.org.uk or call us on (029) 2048 5722.

Priorities for Post-Compulsory Education and Training in Wales
2020-01-21
Policy Forum for Wales keynote seminar
Priorities for Post-Compulsory Education and Training in Wales
with
Kirsty Williams AM, Minister for Education, Welsh Government
Dr David Blaney, Chief Executive, Higher Education Funding Council for Wales
Senior speaker confirmed from Estyn
and
Mark Jones, Gower College Swansea; Barry Liles, University of Wales Trinity Saint David; Margaret Phelan, University and College Union and Rob Simkins, NUS Wales
Chaired by:
Suzy Davies AM, Shadow Minister for Education & Welsh Language, Welsh Conservative Party, National Assembly for Wales
Bydd cyfieithu ar y pryd ar gael yn y gynhadledd hon
Simultaneous translation will be available at this conference
Follow us @PFWEvents | This event is CPD certified

Morning, Tuesday, 21st January 2020
Central Cardiff

Book Online | Live Agenda | Sponsorship | Our Website
Note: fees apply to most delegates, but concessionary and complimentary places are available.

The conference comes at a time of considerable change for PCET, as the Welsh Government establishes a new authority to oversee the sector – the Tertiary Education and Research Commission for Wales (TERCW).
Delegates will consider the structure and priorities for the new body in order to enable it to help maximise the potential of the new post-compulsory system – in the context of Welsh Government aims including:

widening access to PCET education;
enhancing the economic impact of post-compulsory education and training; and
the promotion of Welsh language and culture.

Speakers
We are delighted that Kirsty Williams AM, Minister for Education, Welsh Government is a keynote speaker at this conference.
There will also be a keynote panel with: Dr David Blaney, Chief Executive, Higher Education Funding Council for Wales and a senior speaker confirmed from Estyn.
Further confirmed speakers include: Mark Jones, Principal, Gower College Swansea and Barry Liles, Pro Vice-Chancellor, Skills & Lifelong Learning, University of Wales Trinity Saint David.
The agenda

Implementing the new Post-16 framework in Wales;
Assessing priorities for the skills system in Wales;
Shaping the new post-16 framework – access, integration of HE and FE provision, learner focus, and maximising the sector’s contribution to meeting skills needs;
Quality assurance priorities, accountability, and funding for Further Education and Higher Education; and
Quality assurance delivery and accountability in post-compulsory education.

Book Online | Live Agenda

The details: areas for discussion at this conference

Governance and the transition to the TERCW
Establishment of the Tertiary Education and Research Commission for Wales comes following recommendations in:

the Hazelkorn Review of the oversight of post-compulsory education; and
the Weingarten Review on how to improve the sector’s effectiveness.

Attendees will discuss how to ensure that the TERCW is configured to allow effective governance of HE and FE institutions, and a smooth transition to the new single regulatory organisation.
They will also consider the future governance structures of TERCW itself – both in its relationship with the Welsh Government and the representation of stakeholders within the governance of the organisation.
Priorities for the new body, and its remit
We expect discussion on TERCW’s initial priorities as it inherits the responsibilities currently performed by the Higher Education Funding Council for Wales, including:

funding arrangements under the new framework; and
scrutinising designated providers to ensure quality in the post-compulsory sector.

As well as its proposed functions – of auditing for further education and work-based learning, contracting, financial monitoring, funding, and planning – we expect a particular focus on the decision to include sixth forms within TERCW’s remit, including the likely impact on school funding arrangements.
Contributing to strategic policy goals
Further sessions discuss the types of skills that Wales needs in the long-term and what the PCET reforms could mean for goals in the Welsh Government’s Prosperity for All strategy of:

increasing high quality employment;
higher overall skills levels; and
achieving one million Welsh speakers by 2050.

The draft agenda is copied below my signature, and a regularly updated version is available to download here. The seminar is organised on the basis of strict impartiality by the Policy Forum for Wales. Follow us @PFWEvents for live updates.

Speakers

We are delighted to be able to include in this seminar a keynote addresses from: Kirsty Williams AM, Minister for Education, Welsh Government; Dr David Blaney, Chief Executive, Higher Education Funding Council for Walesand a senior speaker confirmed from Estyn.
Further confirmed speakers include: Mark Jones, Principal, Gower College Swansea; Barry Liles, Pro Vice-Chancellor, Skills & Lifelong Learning, University of Wales Trinity Saint David; Margaret Phelan, Wales Official, University and College Union and Rob Simkins, President, NUS Wales.
Suzy Davies AM, Shadow Minister for Education & Welsh Language, Welsh Conservative Party, National Assembly for Wales has kindly agreed to chair part of this seminar.
Additional senior participants are being approached.

Networking

This seminar will present an opportunity to engage with key policymakers and other interested parties, and is CPD certified (more details). Places have been reserved by parliamentary pass-holders from the National Assembly for Wales and officials from the Welsh Government. Also due to attend are representatives from Aspiration Training; British Heart Foundation Cymru; Cardiff Metropolitan University; Educ8 Group; HEFCW; Torfaen Council and Wrexham Glyndwr University.
Overall, we expect speakers and attendees to be a senior and informed group, including Members of the National Assembly for Wales and senior officials from the Welsh Government, senior officials from Estyn, HEFCW and relevant Departments, as well university and college leaders; academics and other higher education and further education professionals; representatives from students’ unions; businesses and their advisors; interest groups and the voluntary sector; along with commentators and reporters from the national and trade media.

Output and About Us

A key output of the seminar will be a transcript of the proceedings, sent out around 12 working days after the event to all attendees and a wider group of Ministers and officials in the Wales Office and Welsh Government departments affected by the issues; as well as Assembly Members with a special interest in the subject. It will also be made available more widely. This document will include transcripts of all speeches and questions and answers sessions from the day, along with access to PowerPoint presentations (subject to agreement with individual speakers), speakers’ biographies, an attendee list, an agenda, sponsor information, as well as any subsequent press coverage of the day and any articles or comment pieces submitted by delegates. It is made available subject to strict restrictions on public use, and is intended to provide timely information for interested parties who are unable to attend on the day.
All delegates will receive complimentary PDF copies and are invited to contribute to the content.
The Policy Forum for Wales is strictly impartial and cross-party. The Forum has no policy agenda of its own.

Booking arrangements

To book places, please use our online booking form.
Once submitted, this will be taken as a confirmed booking and will be subject to our terms and conditions below.
Please pay in advance by credit card on 01344 864796. If advance credit card payment is not possible, please let me know and we may be able to make other arrangements.
Options and charges are as follows:

Places at Priorities for Post-Compulsory Education and Training in Wales (including refreshments and PDF copy of the transcripts) are £230 plus VAT;
Concessionary rate places for small charities, unfunded individuals and those in similar circumstances are £85 plus VAT. Please be sure to apply for this at the time of booking.

For those who cannot attend:

Copies of the briefing document, including full transcripts of all speeches and the questions and comments sessions and further articles from interested parties, will be available approximately 12 days after the event for £95 plus VAT;
Concessionary rate: £50 plus VAT.

If you find the charge for places a barrier to attending, please let me know as concessionary and complimentary places are made available in certain circumstances (but do be advised that this typically applies to individual service users or carers or the like who are not supported by or part of an organisation, full-time students, people between jobs or who are fully retired with no paid work, and representatives of small charities – not businesses, individuals funded by an organisation, or larger charities/not-for-profit companies). Please note terms and conditions below (including cancellation charges).

Exploring the Impact of Brexit on BME Communities in Wales/ Chwilota Effaith Brexit ar Gymunedau BME yng Nghymru
2020-01-16 12:00 - 16:00
(Via WCVA)
Exploring the Impact of Brexit on BME Communities in Wales
The Ethnic Youth Support Team, Race Council Cymru, Show Racism the Red Card and the Wales Civil Society Forum on Brexit are hosting a free event, open to organisations and community members on 16 January from 12:00 to 16:00 at the Pierhead Building in Cardiff Bay to explore the impact that Brexit is having on BME communities in Wales. We are also pleased that we will be joined by Jeremy Miles AM, Counsel General and Brexit Minister, and Jane Hutt AM, Deputy Minister and Chief Whip.
A light lunch will be provided. Panel and agenda to follow soon.
Please click here to register

Chwilota Effaith Brexit ar Gymunedau BME yng Nghymru
Mae’r Tîm Cefnogi Ieuenctid Ethnig, Race Council Cymru, Show Racism the Red Card a Fforwm Cymdeithas Sifil Cymru yn cynnal digwyddiad am ddim, sydd yn agored i sefydliadau ac aelodau o’r gymuned ar Ionawr 16 o 12:00 tan 16:00 yn adeilad Pen y Lanfa ym Mae Caerdydd er mwyn chwilota’r effaith mae Brexit yn ei gael ar gymunedau BME yng Nghymru. Rydym hefyd yn falch o groesawu Jeremy Miles AC, y Cwnsler Cyffredinol a’r Gweinidog Brexit a Jane Hutt AC, y Dirprwy Weinidog a’r Prif Chwip.
Caiff cinio ysgafn ei ddarparu. Panel ac agenda i ddilyn cyn bo hir.
Cliciwch yma i gofrestru.

Volunteer Recruitment, Selection & Induction
2020-01-16 10:00 - 16:00 | C3SC, Baltic House, Cardiff Bay, CF10 5FH, C3SC, Baltic House, Cardiff Bay, CF10 5FH
Attracting a broad diversity of volunteers can be a challenge. The course will help you to plan recruitment and to think about materials and approaches that will reach the volunteers you want. It looks at different steps in the recruitment process, including ‘vetting’, interviewing, and matching volunteers to volunteer roles.
By the end of the session, you will:

Be familiar with methods to attract a diversity of volunteers
Recognise ‘selection’ as a two way process
Understand the use of vetting procedures including CRB checks, and recognise their limitations
Understand the purpose of volunteer agreements and inductions
Recognise potential uses and abuses of personal information
Recognise ways in which volunteering can be made accessible

Book online – Alternatively email training@c3sc.org.uk or call us on (029) 2048 5722.

Adult Social Services Strategy Engagement event – 16 January 2020
2020-01-16 09:30 - 14:00 | Insole Court, Fairwater Road, Llandaff, Cardiff CF5 2LN., Insole Court, Fairwater Road, Llandaff, Cardiff CF5 2LN.
Cardiff Council is developing a new Adult Social Services Strategy and they want to co-produce it with people who live across Cardiff who use or may need to use services in the future. They have asked Cardiff Third Sector Council to arrange an initial meeting to discuss what should be included in the new strategy. There will be opportunities following the event to provide additional information and feedback based on what you tell them on the 16 January 2020.
The event will be taking place on Thursday, 16 January 2020.
Registration will be open from 9.30am with the event starting at 10am and finishing by 2pm.
The event will be taking place at Insole Court, Fairwater Road, Llandaff, Cardiff CF5 2LN.
Food and refreshments will be provided on the day. If you have any allergies, food intolerances or access requirements please can you include these on your booking form. Please note that the event is primarily for service users and carers, and that pre-booking is essential to secure your place. To book, please visit Eventbrite.
If you require more information, please email admin@c3sc.org.uk

What is Community Development?
2020-01-14 10:00 - 15:00 | C3SC, Baltic House, Cardiff Bay, CF10 5FH, C3SC, Baltic House, Cardiff Bay, CF10 5FH
This course is suitable for activists, community groups and leaders who are working together to bring about a difference in their lives, neighbourhood or in their community of interest.
The course covers:

Key purposes of community development work
The values and principles of community development
Different types of communities
What community development workers do
Skills of community development work

Book online – Alternatively email training@c3sc.org.uk or call us on (029) 2048 5722.

Living with Health Problems (6 week course)
2020-01-09 13:00 - 15:30
Free Course by NHS Education Programmes for Patients 2019/20
Thursday 9th January, 1pm -3:30pm. Penylan Community Centre
You can book your place by:
Telephone: 02920 33 54 03
Email: epp.info.cav@wales.nhs.uk
Text: send “interested” and your name to 0787 0979 860
Also, please visit their website as more courses will be coming available: www.eppwales.org

Living with Diabetes (6 week course)
2020-01-09 10:30 - 12:30
Free Course by NHS Education Programmes for Patients 2019/20
Thursday 9th January, 10:30-12:30. Penylan community Centre Church
You can book your place by:
Telephone: 02920 33 54 03
Email: epp.info.cav@wales.nhs.uk
Text: send “interested” and your name to 0787 0979 860
Also, please visit their website as more courses will be coming available: www.eppwales.org

Living with Health Problems (6 week Course)
2020-01-08 13:30 - 16:00
Free Course by NHS Education Programmes for Patients 2019/20
Wednesday 8th January, 1:30pm -4pm. Albert Road Church Centre
You can book your place by:
Telephone: 02920 33 54 03
Email: epp.info.cav@wales.nhs.uk
Text: send “interested” and your name to 0787 0979 860
Also, please visit their website as more courses will be coming available: www.eppwales.org

Living with Diabetes
2020-01-06 10:30 - 12:30
Free Course by NHS Education Programmes for Patients 2019/20
Monday 6th January, 10:30am – 12:30. Cardiff Royal Informary.
You can book your place by:
Telephone: 02920 33 54 03
Email: epp.info.cav@wales.nhs.uk
Text: send “interested” and your name to 0787 0979 860
Also, please visit their website as more courses will be coming available: www.eppwales.org

Living with Pain (6 week course)
2020-01-06 01:30 - 16:00
Free Course by NHS Education Programmes for Patients 2019/20
Monday 6th January 1:30 – 4pm. Cardiff Royal Informary.
You can book your place by:
Telephone: 02920 33 54 03
Email: epp.info.cav@wales.nhs.uk
Text: send “interested” and your name to 0787 0979 860
Also, please visit their website as more courses will be coming available: www.eppwales.org

Invitation to Official Launch Event - Race Alliance Wales - 10th December 2019
2019-12-10 14:00 - 16:00

Have your say on Cardiff Council Equality Objectives
2019-12-09 10:00 - 13:00 | Taff Housing Conference Room, Cardiff, Taff Housing Conference Room, Cardiff

You are Cordially Invited to Race Council Cymru’s Signing of the Covenant
2019-12-05 18:00 - 20:00
(Via Race Council Wales)
Dear Black History Friends and Family,
This event is sponsored by First Minister, head of Armed forces and Chair of Race Council Cymru Judge Ray Singh CBE- food is provided please let Adele@racecouncilcymru.org.uk know if you are attending.
Maximum attendees 200 pls register as once the event is full they will close off the list.
Transport will be provided from Swansea, Port Talbot and Newport so let us know if you require transport. Event is at the Senedd on the 5th of December at 6pm.
All welcome to attend!

Health and social care quality in Wales - governance and transparency, workforce development, and next steps for inspection, regulation and legislation
2019-12-04
Policy Forum for Wales Keynote Seminar
Health and social care quality in Wales – governance and transparency, workforce development, and next steps for inspection, regulation and legislation
With
Dr Kate Chamberlain, Chief Executive, Healthcare Inspectorate Wales
Darren Hughes, Director, Welsh NHS Confederation
Mario Kreft, Chair, Care Forum Wales
Dame Clare Marx, Chair, General Medical Council
John Pearce, Chair, Board of Community Health Councils in Wales
and
Dr David Bailey, BMA Cymru Wales; Nigel Downes, RCN Wales; and Louise Hughes, Age Cymru
Bydd cyfieithu ar y pryd ar gael yn y gynhadledd hon
Simultaneous translation will be available at this conference
Follow us @PFWEvents | This event is CPD certified

Morning, Wednesday, 4th December 2019
Central Cardiff

Book Online | Live Agenda | Sponsorship | Our Website | Unsubscribe
Note: fees apply for most delegates, but concessionary and complimentary places are available (subject to terms and conditions – see below).

The above seminar focuses on:

raising the quality of health and social care in Wales;
the future for inspection and regulation; and
recruitment, development, and support of the workforce.

As we expect discussion relevant to charities, hospices, and third sector care providers – with a keynote address from Mario Kreft, Chair, Care Forum Wales and a further contribution from Louise Hughes, Programme Manager, Golden Thread Advocacy Programme, Age Cymru – I thought this might be of interest.
It will be an opportunity to discuss the Health and Social Care (Quality and Engagement) (Wales) Bill as it progresses through the National Assembly – including its proposals for a ‘duty of candour’ for NHS bodies and the creation of a citizen voice bodyto replace Community Health Councils.
Keynote speakers

Dr Kate Chamberlain, Chief Executive, Healthcare Inspectorate Wales (HIW);
Darren Hughes, Director, Welsh NHS Confederation;
Mario Kreft, Chair, Care Forum Wales;
Dame Clare Marx, Chair, General Medical Council; and
John Pearce, Chair, Board of Community Health Councils in Wales.

The agenda

The way forward for raising the quality of health and social care;
The Quality and Engagement Bill – assessing the potential impact on improving care and outcomes for patients and service users;
Governance and transparency of health boards and enhancing the voice of patients;
The workforce and delivering higher quality care – recruitment, development, and support for health and social care professionals;
Inspection and the regulation system in Wales; and
Regulating professional standards.

Book Online | Live Agenda
The details: areas for discussion at this conference

Governance and transparency
Policymakers and key stakeholders will assess provisions in the Quality and Engagement Bill, with discussion expected on the key opportunities for improving governance, transparency, and patient outcomes across services at health boards.
It will take place following work to review maternity services, as HIW and the Wales Audit Office (WAO)conclude their joint reviewon governance at Cwm Taf Morgannwg UHB, and as the Independent Maternity Services Oversight Panelpublish theirfirst quarterly review, finding ongoing challenges in areas such as culture and application of protocol.
Enhancing the voice of patients and improving provision of information
Delegates will also consider proposals in the Bill related to protecting vulnerable groups and enhancing patient voice.
Further sessions discuss how to improve the effectiveness of information, advice and assistance.
It comes as the WAO concludes that although local authorities have made progress in reducing demand for social carein recent years, challenges remain, including:

ensuring provision is consistent across Wales,
supporting carers, and
improving awareness and accessibility of available information, for example, providing information in Welsh and other languages.

As the Public Services Ombudsman (Wales) Act comes into force – aimed at making the complaints process easier and allowing the Ombudsman proactively to initiate some investigations – we also expect discussion on the care pathway.
Workforce issues and delivering higher quality care
Further sessions consider how current challenges for the workforce in the health and social care sector might be overcome – particularly in the area of meeting skills needs.
Delegates will also examine the way forward for improving care and identifying a future social care model.
We also expect discussion on the potential implications for the delivery of training and development in the future – including changes to training and upskilling that are most needed to support improvements in the delivery of care.
It takes place in the context of proposals in the Quality and Engagement Bill and the further integration of health and social care services.
Funding and UK-wide policy developments
With the Inter-Ministerial Group on Paying for Social Care exploring the feasibility of introducing a levy or alternative funding mechanismin Wales, those attending will consider the impact in Wales of the UK Government announcements on healthcare.
It comes:

as the Government consults on the flexibility of pensions for senior clinicians, and
following an announcement on additional funding for equipment and technology, with around £110m expected to be allocated to Wales.

The draft agenda is copied below my signature, and a regularly updated version is available to download here. The seminar is organised on the basis of strict impartiality by the Policy Forum for Wales. Follow us @PFWEvents for live updates.
Speakers
We are delighted to be able to include in this seminar keynote addresses from Dr Kate Chamberlain, Chief Executive, Healthcare Inspectorate Wales; Darren Hughes, Director, Welsh NHS Confederation; Mario Kreft, Chair, Care Forum Wales; Dame Clare Marx, Chair, General Medical Council and John Pearce, Chair, Board of Community Health Councils in Wales.
Further confirmed speakers include: Dr David Bailey, Chair, Welsh Council, BMA Cymru Wales; Nigel Downes, Associate Director, Interim Employment Relations, RCN Wales and Louise Hughes, Programme Manager, Golden Thread Advocacy Programme, Age Cymru.
Additional senior participants are being approached.
Networking
This seminar will present an opportunity to engage with key policymakers and other interested parties, and is CPD certified (more details). Places have been reserved by officials from the HSE and the Welsh Government. Also due to attend are representatives from Age Cymru; BHF Cymru; Board of Community Health Councils in Wales; British Red Cross; Coeliac UK; Hafod Care; Healthcare Inspectorate Wales; Kidney Cancer UK; Ludlow Street Healthcare; Marie Curie; Morgan LaRoche; National Collaborative Commissioning NHS Wales; National Probation Service; Public Services Ombudsman for Wales; Swansea Bay University Health Board; University of South Wales; Wales Audit Office; Welsh Ambulance Services NHS Trust; Welsh NHS Confederation and Western Bay Regional Partnership Board.
Overall, we expect speakers and attendees to be a senior and informed group numbering around 100, including Members of the National Assembly for Wales and senior officials from the Welsh Government, regulators and other agencies, NHS and social care representatives, local authorities, health boards, primary care and social care professionals and their representative bodies, private healthcare providers, patient representatives, trade unions, specialist academia and charities, hospices and third sector care providers and law firms, together with reporters from the national and trade media based in Wales and elsewhere.
Output and About Us
A key output of the seminar will be a transcript of the proceedings, sent out around 12 working days after the event to all attendees and a wider group of Ministers and officials in the Wales Office and Welsh Government departments affected by the issues; as well as Assembly Members with a special interest in the subject. It will also be made available more widely. This document will include transcripts of all speeches and questions and answers sessions from the day, along with access to PowerPoint presentations (subject to agreement with individual speakers), speakers’ biographies, an attendee list, an agenda, sponsor information, as well as any subsequent press coverage of the day and any articles or comment pieces submitted by delegates. It is made available subject to strict restrictions on public use, and is intended to provide timely information for interested parties who are unable to attend on the day.
All delegates will receive complimentary PDF copies and are invited to contribute to the content.
The Policy Forum for Wales is strictly impartial and cross-party. The Forum has no policy agenda of its own.
Booking arrangements
To book places, please use our online booking form.
Once submitted, this will be taken as a confirmed booking and will be subject to our terms and conditions below.
Please pay in advance by credit card on 01344 864796. If advance credit card payment is not possible, please let me know and we may be able to make other arrangements.
Options and charges are as follows:

Places at Health and social care quality in Wales – governance and transparency, workforce development, and next steps for inspection, regulation and legislation (including refreshments and PDF copy of the transcripts) are £230 plus VAT;
Concessionary rate places for small charities, unfunded individuals and those in similar circumstances are £85 plus VAT. Please be sure to apply for this at the time of booking.

For those who cannot attend:

Copies of the briefing document, including full transcripts of all speeches and the questions and comments sessions and further articles from interested parties, will be available approximately 12 days after the event for £95 plus VAT;
Concessionary rate: £50 plus VAT.

If you find the charge for places a barrier to attending, please let me know as concessionary and complimentary places are made available in certain circumstances (but do be advised that this typically applies to individual service users or carers or the like who are not supported by or part of an organisation, full-time students, people between jobs or who are fully retired with no paid work, and representatives of small charities – not businesses, individuals funded by an organisation, or larger charities/not-for-profit companies). Please note terms and conditions below (including cancellation charges).

Health and social care quality in Wales - governance and transparency, workforce development, and next steps for inspection, regulation and legislation
2019-12-04
Policy Forum for Wales keynote seminar
Health and social care quality in Wales – governance and transparency, workforce development, and next steps for inspection, regulation and legislation
with
Dr Kate Chamberlain, Chief Executive, Healthcare Inspectorate Wales
Darren Hughes, Director, Welsh NHS Confederation
Mario Kreft, Chair, Care Forum Wales
Dame Clare Marx, Chair, General Medical Council
and
Dr David Bailey, BMA Cymru Wales; Nigel Downes, RCN Wales; and Louise Hughes, Age Cymru
Bydd cyfieithu ar y pryd ar gael yn y gynhadledd hon
Simultaneous translation will be available at this conference
Follow us @PFWEvents | This event is CPD certified
Morning, Wednesday, 4th December 2019
Central Cardiff
Book Online | Live Agenda | Sponsorship | Our Website
Note: fees apply for most delegates, but concessionary and complimentary places are available

Invitation to attend the above seminar, which focuses on:

raising the quality of health and social care in Wales;
the future for inspection and regulation; and
recruitment, development, and support of the workforce.

As we expect discussion relevant to charities, hospices, and third sector care providers – with contributions from Louise Hughes, Programme Manager, Golden Thread Advocacy Programme, Age Cymru and Mario Kreft, Chair, Care Forum Wales – I thought this might be of interest.
It will be an opportunity to discuss the Health and Social Care (Quality and Engagement) (Wales) Bill as it progresses through the National Assembly – including its proposals for a ‘duty of candour’ for NHS bodies and the creation of a citizen voice bodyto replace Community Health Councils.
Keynote speakers

Dr Kate Chamberlain, Chief Executive, Healthcare Inspectorate Wales;
Darren Hughes, Director, Welsh NHS Confederation;
Mario Kreft, Chair, Care Forum Wales; and
Dame Clare Marx, Chair, General Medical Council.

The agenda

The way forward for raising the quality of health and social care;
The Quality and Engagement Bill – assessing the potential impact on improving care and outcomes for patients and service users;
Governance and transparency of health boards and enhancing the voice of patients;
The workforce and delivering higher quality care – recruitment, development, and support for health and social care professionals;
Inspection and the regulation system in Wales; and
Regulating professional standards.

Book Online | Live Agenda

The details: areas for discussion at this conference

Governance and transparency
Policymakers and key stakeholders will assess provisions in the Quality and Engagement Bill, with discussion expected on the key opportunities for improving governance, transparency, and patient outcomes across services at health boards.
It takes place as Healthcare Inspectorate Wales begins workstreams to review maternity services, including on health board governance.
Enhancing the voice of patients and improving provision of information
Delegates will also consider proposals in the Bill related to protecting vulnerable groups and enhancing patient voice.
Further sessions discuss how to improve the effectiveness of information, advice and assistance.
It comes as the Wales Audit Office concludes that although local authorities have made progress in reducing demand for social carein recent years, challenges remain, including:

ensuring provision is consistent across Wales,
supporting carers, and
improving awareness and accessibility of available information, for example, providing information in Welsh and other languages.

As the Public Services Ombudsman (Wales) Act comes into force – aimed at making the complaints process easier and allowing the Ombudsman proactively to initiate some investigations – we also expect discussion on the care pathway.
Workforce issues and delivering higher quality care
Further sessions consider how current challenges for the workforce in the health and social care sector might be overcome – particularly in the area of meeting skills needs.
Delegates will also examine the way forward for improving care and identifying a future social care model.
We also expect discussion on the potential implications for the delivery of training and development in the future – including changes to training and upskilling that are most needed to support improvements in the delivery of care.
It takes place in the context of proposals in the Quality and Engagement Bill and the further integration of health and social care services.
Funding and UK-wide policy developments
With the Inter-Ministerial Group on Paying for Social Care exploring the feasibility of introducing a levy or alternative funding mechanismin Wales, those attending will consider the impact in Wales of the UK Government announcements on healthcare.
It comes:

as the Government consults on the flexibility of pensions for senior clinicians, and
following an announcement on additional funding for equipment and technology, with around £110m expected to be allocated to Wales.

The draft agenda is copied below my signature, and a regularly updated version is available to download here. The seminar is organised on the basis of strict impartiality by the Policy Forum for Wales. Follow us @PFWEventsfor live updates.
Speakers
We are delighted to be able to include in this seminar keynote addresses from: Dr Kate Chamberlain, Chief Executive, Healthcare Inspectorate Wales; Darren Hughes, Director, Welsh NHS Confederation; Mario Kreft, Chair, Care Forum Wales and Dame Clare Marx, Chair, General Medical Council.
Further confirmed speakers include: Dr David Bailey, Chair, Welsh Council, BMA Cymru Wales; Nigel Downes, Associate Director, Interim Employment Relations, RCN Wales and Louise Hughes, Programme Manager, Golden Thread Advocacy Programme, Age Cymru.
Additional senior participants are being approached.
Networking
This seminar will present an opportunity to engage with key policymakers and other interested parties, and is CPD certified (more details). Places have been reserved by officials from the HSE and the Welsh Government. Also due to attend are representatives from Age Cymru; British Red Cross; Hafod Care; Healthcare Inspectorate Wales; HMPPS ; Kidney Cancer UK; Marie Curie; National Collaborative Commissioning NHS Wales; National Probation Service; Public Services Ombudsman for Wales; Swansea Bay University Health Board; Welsh Ambulance Services NHS Trust and Western Bay Regional Partnership Board.
Overall, we expect speakers and attendees to be a senior and informed group including Members of the National Assembly for Wales and senior officials from the Welsh Government, regulators and other agencies, NHS and social care representatives, local authorities, health boards, primary care and social care professionals and their representative bodies, private healthcare providers, patient representatives, trade unions, specialist academia and charities, hospices and third sector care providers and law firms, together with reporters from the national and trade media based in Wales and elsewhere.
Output and About Us
A key output of the seminar will be a transcript of the proceedings, sent out around 12 working days after the event to all attendees and a wider group of Ministers and officials in the Wales Office and Welsh Government departments affected by the issues; as well as Assembly Members with a special interest in the subject. It will also be made available more widely. This document will include transcripts of all speeches and questions and answers sessions from the day, along with access to PowerPoint presentations (subject to agreement with individual speakers), speakers’ biographies, an attendee list, an agenda, sponsor information, as well as any subsequent press coverage of the day and any articles or comment pieces submitted by delegates. It is made available subject to strict restrictions on public use, and is intended to provide timely information for interested parties who are unable to attend on the day.
All delegates will receive complimentary PDF copies and are invited to contribute to the content.
The Policy Forum for Wales is strictly impartial and cross-party. The Forum has no policy agenda of its own.
Booking arrangements
To book places, please use our online booking form.
Once submitted, this will be taken as a confirmed booking and will be subject to our terms and conditions below.
Please pay in advance by credit card on 01344 864796. If advance credit card payment is not possible, please let me know and we may be able to make other arrangements.
Options and charges are as follows:

Places at Health and social care quality in Wales – governance and transparency, workforce development, and next steps for inspection, regulation and legislation (including refreshments and PDF copy of the transcripts) are £230 plus VAT;
Concessionary rate places for small charities, unfunded individuals and those in similar circumstances are £85 plus VAT. Please be sure to apply for this at the time of booking.

For those who cannot attend:

Copies of the briefing document, including full transcripts of all speeches and the questions and comments sessions and further articles from interested parties, will be available approximately 12 days after the event for £95 plus VAT;
Concessionary rate: £50 plus VAT.

If you find the charge for places a barrier to attending, please let me know as concessionary and complimentary places are made available in certain circumstances (but do be advised that this typically applies to individual service users or carers or the like who are not supported by or part of an organisation, full-time students, people between jobs or who are fully retired with no paid work, and representatives of small charities – not businesses, individuals funded by an organisation, or larger charities/not-for-profit companies). Please note terms and conditions below (including cancellation charges).
