C3SC - Cardiff Third Sector Council

Suicide Alertness for Everyone (SafeTALK): Training for Trainers
2014-03-10 - 2014-03-11 | Holiday Inn, Cardiff, Holiday Inn, Cardiff
Do you have group facilitation or training skills and want to make a difference? Mind Cymru would like to offer you the opportunity to become a trainer delivering an internationally recognised programme.
SafeTALK is a suicide alertness programme that prepares anyone over the age of 15 to recognise people who are having thoughts of suicide and connect them to suicide first-aid resources.
The SafeTALK T4T is a two-day course that prepares people to become SafeTALK trainers. Individuals will develop knowledge and competencies in preparing for and presenting SafeTALK to participants.
There are only a limited number of places available to become a SafeTALK trainer, so please book early to avoid disappointment. Book via the Mind Cymru website.

Free Equality and Diversity workshop
2014-03-10 09:30 - 16:00 (Europe/London) | Carmarthen, Carmarthen
Find out more here.

Reducing Stress and Increasing Emotional Resilience
2014-03-10 09:30 - 16:15 | Chapter Arts Centre, Market Road, Cardiff CF5 1QE, Chapter Arts Centre, Market Road, Cardiff CF5 1QE
A Diverse Cymru one-day course
By the end the session participants will:
– Understand the basics of mindfulness – Experience a range of mindfulness practices – Understand the stress reaction cycle and its potential harmful effects – Identify common stress reaction patterns – Develop practical skills to cope more effectively with stressful situations
Cost: £85 per person
Find out more at http://www.diversecymrutraining.org.uk/reducing-stress-increasing-emo/

Employment Law and HR
2014-03-11 | Sbectrwm Centre, Fairwater, Cardiff, Sbectrwm Centre, Fairwater, Cardiff
This course is run by Best UK and provides an overview of key legislation in regard to staff management in the voluntary sector.
If you are a trustee, director or volunteer manager this course will benefit you in providing information and guidance on this important topic. It will also provide opportunities for sharing concerns and good practice with other participants.

The day covers:
– Key employment legislation and how it relates to the responsibilities of staff management – How to implement a transparent recruitment and selection process – The importance of relevant policies and how to implement them to avoid pitfalls – Where to go to for further support and information
To book a place on this course, please call Shirley David on 01646 651655 or email her at sdavid@bestuk.org.uk or book online at www.bestuk.org.uk by completing the Training/Event Booking Form under “Bookings”.

Introduction to Independent Advocacy Level 2 Award
2014-03-11 | Swansea, Swansea
This Carers Federation training course is based on the Level 2 Award in Independent Advocacy. You will have the choice of either just doing the training course, or to go on and get the Level 2 qualification.
This course is ideal for those just starting in an advocacy role or if you are considering advocacy as a career. It is also popular with those who may use advocacy as part of their wider role such as support workers, social workers, health & social care professionals and other related professions.
This is a full day workshop and the aim is for participants to:
– 1.Understand the principles of Independent Advocacy – 2.Understand the role of the Independent – 3.Understand the relevant communication methods used in Independent Advocacy – 4.Understand issues surrounding equality and inclusion
Prices – £85 course only/ £225 course & qualification

To enquire further about this course, simply contact Andy Perrey for details on 0115 962 9362 or by email at training@carersfederation.co.uk
Carers Federation is an established and approved City & Guilds centre and deliver the training and assessment you need in order to become a qualified advocate, with dedicated assessors giving you comprehensive support.

Full details can be found on our website www.carersfederation.co.uk/training

Introductory Certificate in Fundraising course
2014-03-11 | The Culture & Media Centre, Cardiff (CF24 5LQ), The Culture & Media Centre, Cardiff (CF24 5LQ)
Are you new to fundraising? If so, the Introductory Certificate in Fundraising course will help you develop a better understanding of fundraising tools and techniques. Find out why and how donors give and discover tools you can use to measure fundraising success. By the end of this course you will be able to:
– Describe the fundraising environment – Understand the role of fundraising – Describe the range of fundraising skills – Understand where to find further information on fundraising

Price: £75 (Plus £125 assessment fee, which includes the first year of Institute of Fundraising membership if you wish to gain the qualification)
Find out more and book your place via the WCVA website.

Housing Supply and Options: meeting the needs of equality groups
2014-03-11 10:00 - 16:00 | Media Resource Centre, Llandrindod Wells, Media Resource Centre, Llandrindod Wells
This event will explore some of the key issues and ways of ensuring that current and future housing supply and options meet and take into consideration the needs of equality groups. This event will look at:
– Inclusive Design and Location: meeting the needs of diverse groups – Shared Ownership Schemes: how to make this and other affordable ownership options attractive to diverse groups – Cooperative and Co-housing Models: examples of using these models to address the needs of specific groups – Private Rented Sector: working with landlords and vulnerable groups – Accessible Communication: practical session on making housing options information accessible to different groups – Local Housing Market Needs Assessments: considering diverse needs for future housing development
This seminar will be of interest to housing strategy officers, homelessness officers, development officers, housing officers, communications officers, social letting agency staff, communication staff, third sector organisations supporting individuals in the private rented sector and other interested parties.
A light buffet lunch will be provided.
Cost: Tai Pawb members £40; non-members £50.
For further information about this event and to book your place, please email mair@taipawb.org or call 029 2053 7635.

Positive and Productive Meetings
2014-03-12 | Cardiff, Cardiff
This course could transform your meetings into ones where everyone gets involved, things get done and it doesn’t go on all day!
The Learning Disability Wales training course will help you facilitate meetings where people can listen carefully, think clearly and make effective decisions together. The course will help you make the most of the time we spend in meetings and how to get the best out of everyone there.
This one-day course will provide you with techniques and practical ways of developing a clear purpose and outcomes for each meeting.
Book online via the Learning Disability Wales website.

Diploma in Independent Advocacy – Mental Capacity Legislation: Level 3
2014-03-12 | Cardiff, Cardiff
This Carers Federation training course is based on the Level 3 Diploma in Independent Advocacy. You have the choice of either just doing the training course, or going on and get the Level 3 qualification.
This course is ideal for those advocates who have completed the Certificate in Independent Advocacy and wish to obtain the Diploma or if you are interested in Mental Capacity legislation but are not a practising Independent Mental Capacity Advocate (IMCA).
If you want to do the training course, but do not want to do the qualification you are under no obligation to do so.
This is a full-day workshop and the aim is for participants to:
– 1.Know how a best interest decision is made – 2.Understand the powers and provisions of the Mental Capacity – 3.Understand the Deprivation of Liberty Safeguards – 4.Understand the role of an Independent Mental Capacity Advocate – 5.Understand why a knowledge of the Mental Capacity Act is important for independent advocates

Prices – £195 course only/ £495 course & qualification

To enquire further about this course, simply contact Andy Perrey for details on 0115 962 9362 or email training@carersfederation.co.uk
Carers Federation is an established and approved City & Guilds centre and delivers the training and assessment you need in order to become a qualified advocate, with our dedicated assessors giving you comprehensive support.

Full details can be found at www.carersfederation.co.uk/training

Challenging Extremism Awareness
2014-03-12 09:15 - 16:15 | Gorseinon Centre, Swansea, Gorseinon Centre, Swansea
This course will assist you to promote tolerance and respect for all and promote community cohesion within your organisation.
The aim of this course is to increase your knowledge and understanding of issues relating to extremism and violent extremism.
Find out more and book your place at http://www.diversecymrutraining.org.uk/challenging-extremism-awarenes/

C3SC Training: An Introduction to Results Based Accountability (RBA)
2014-03-12 10:00 - 16:00 | C3SC Offices, Brunel House, Cardiff, C3SC Offices, Brunel House, Cardiff
This course provides you with a summary of the increasingly used reporting methods that look at the impact your organisation is having. Covering the basics of RBA, and how you can start using it to measure your organisation’s performance, this course is perfect to meet the increasing demands from funders for RBA’s use. Essential if your organisation is considering applying for lottery or other funding.
Ideal for: any organisation that receives grant funding, or aspires to do so and wishes to learn about RBA.
“Excellent; could do again”
“It’s quite a complicated topic but I now have a better understanding as a result”
“Well presented, difficult topic”
“It was informative”

Personal Independence Payment
2014-03-13 | Cardiff, Cardiff
Course outline
Unsure about how personal independence payment (PIP) may affect your clients? Look no further! This course explains when and how PIP will be introduced to replace DLA for working age claimants. It describes the assessment process and the main differences from DLA. This course is suitable for advisers and support staff who work with disabled people.

Learning objectives
By the end of this course you will be able to:
· explain the claims and assessment process for PIP
· describe who will be affected by the introduction of PIP and when
· recognise the key differences between PIP and DLA
· identify potential entitlement at appropriate levels

Level: Intermediate
Tutor: Jane Nelson
Visit www.citizensadvice.org.uk/advisertraining

Shelter Cymru - Inspect a House
2014-03-13 | Cardiff, Cardiff
On 13th March Shelter Cymru has an expert on Disrepair facilitating a course ‘Inspecting a House’ in Cardiff. Don’t miss the opportunity for your organisation to attend the course and gain vital information that can assist you with disrepair matters and housing inspections.

The course aims to:
– Introduce participants to basic terminology used in traditional and some modern housing construction – To provide basic information on how to carry out a house inspection including what to look for and how to report on the defects identified and conditions found. – To put inspection of dwellings (houses and flats) into a legal context

The course includes a DVD of an inspection as an example and a short walking tour of local buildings.
The course is suitable for workers in housing or related fields who need to inspect properties or understand inspection reports as part of their work and who need to be able to communicate their findings. Previous experience of house inspection or report writing is not required.

Steve Battersby’s Biography
Dr Steve Battersby has been a trainer for Shelter for more than 25 years. Steve is a Chartered Environmental Health Practitioner and fellow of both the CIEH and RSPH. He is a freelance environmental health and housing consultant. Steve is a member of the Health & Housing Group and has provided expert evidence in housing cases. He is an Associate of the Safe and Healthy Housing Unit at Warwick University and also of the School of Law at the University of Surrey.
Steve was President of the Chartered Institute of Environmental Health from 2008-2011, represents the CIEH on the Council of the NHBC, and is Chair of the Pro-Housing Alliance launched in September 2011. He is also Chair of the National Private Tenants Organisation.

Delegate places are £130.00 per person standard rate, concessionary rate of £85.00 and with CPD points £185.00.
For any further details, please email training@sheltercymru.org.uk or telephone 01792 483072.

Challenging Extremism Awareness
2014-03-13 09:15 - 16:15 | Media Resource Centre, Llandrindod Wells, Media Resource Centre, Llandrindod Wells

Shelter Cymru Debt Seminar 2014
2014-03-14 | Swansea, Swansea
Dealing with financial realities – everyone’s agenda
At a time of record levels of personal debt, public sector spending cuts, and sweeping welfare benefit changes, the need to prioritise financial inclusion throughout services is increasingly urgent.
This event will examine strategies and practical ideas for housing managers, advisers, tenants and service users to deal with financial problems and planning.
It will highlight examples of current good practice as well as providing opportunities for delegates to build new partnerships that will be of benefit to all.
Workshops and speakers will include:
– Shelter Cymru’s debt work in your area – The work of the Illegal Money Lending Unit to tackle loan sharks – Effective Housing Benefit mitigation projects from across wales and the wider UK – Information on the next challenges for people on low incomes – council tax, universal credit, bedroom tax appeals – Credit unions and other alternatives – Service user engagement – what works and how to incorporate successful methods into your organisation
Supported by Coastal Housing Group Limited.

Challenging Extremism Awareness
2014-03-14 09:15 - 16:15 | Queen’s Hotel, Llandudno, Queen's Hotel, Llandudno

South Wales Fuel Poverty Forum
2014-03-14 09:30 - 13:00 | Malpas Court, Oliphant Circle, Malpas, Newport NP20 6AD, Malpas Court, Oliphant Circle, Malpas, Newport NP20 6AD
NEA Cymru holds four fuel poverty forums throughout the year for those whose work covers an array of remits within the fuel poverty field. Delegates come from a variety of sectors such as academia, local government, community groups, private and voluntary organisations. The forums provide an opportunity for sharing knowledge and good practice, enabling members to learn from each other. It also has the role of enabling all those involved with tackling fuel poverty in Wales to inform and influence policy development and implementation, at both a national and regional level.
Lunch will be provided and a full programme of speakers will be circulated shortly (attendance is free). To reserve your place, please complete an online booking form by using NEA’s new website book a place or email tracy.norris@nea.org.uk with your full contact details.

Cardiff Volunteer Co-ordinators' Network event
2014-03-17 09:15 - 12:45 | Bute Park Education Centre, Bute Park Education Centre
Run by C3SC and VCS, the next Cardiff Volunteer Co-ordinators’ Network event will be held on Monday 17th March from 9.15am to 12.45pm at Bute Park Education Centre. The event will cover Timebanking and how this is being used to create links between communities in Cardiff. We will also have a speaker from Thomas Carroll Group PLC who will discuss the requirements of third sector organisations in terms of insurance cover and best practice in regards to compliance to charity law. The event will also promote further training opportunities for those working in the statutory and third sectors.
Download the agenda and directions to Bute Park Education Centre here.
If you wish to attend please email Nathan Williams at VCS at nathan.w@vcscardiff.org.uk

Making Reasonable Adjustments for Disabled Staff and Customers
2014-03-17 09:30 - 16:15 | Chapter Arts Centre, Market Road, Cardiff CF5 1QE, Chapter Arts Centre, Market Road, Cardiff CF5 1QE
Aims
The aim of this Diverse Cymru course is to provide an understanding of the duty to make reasonable adjustments and to assist participants to respond appropriately when reasonable adjustments are required.Learning outcomes
By the end the session participants will have increased understanding of:
– who has rights to reasonable adjustments – the nature of the reasonable adjustment duty – the disadvantages and barriers faced by disabled people – the range of reasonable adjustments that can be made – factors which might be taken into account in deciding what is ‘reasonable’ – the liability of employers and individual employees
Cost: £85 per person
Find out more at http://www.diversecymrutraining.org.uk/reasonable-adjustments/

Creative Care Planning
2014-03-18 | NewLink Wales, Meridian Court, North Road, Cardiff CF14 3BE, NewLink Wales, Meridian Court, North Road, Cardiff CF14 3BE
By the end of the course participants will have developed skills and knowledge in:
– What best practice guidelines say about care planning and how to apply it – What commissioners need from care planning – How to internally audit your own care plans – How to apply engaging methods in care planning – How to have fun while care planning! – How to implement this in your service

Applied Suicide Intervention Skills Training (ASIST)
2014-03-18 - 2014-03-19 | Cardiff, Cardiff
This course is being run by Cardiff Mind.
What is ASIST?
• ASIST is a “first aid” course that will equip anyone with the skills to intervene and save a life
• Applied Suicide Intervention Skills Training is a 2 day workshop that offers intensive training for front-line workers and community members
• The emphasis is on teaching suicide first-aid, to help a person at risk stay safe and seek further help as needed
• ASIST provides practical training for caregivers seeking to prevent the immediate risk of suicide
• It is the most widely used and researched suicide intervention skills training in the world
Who is ASIST for?
• ASIST is suitable for everyone – whether they are in a frontline position or as a concerned community member
Why ASIST?
• In-depth, practical training course
• Quality assured, standardised format ensures consistency and establishes a common language and understanding throughout communities and front-line services
• An effective intervention tool that combines the benefits of active listening with a practical, directive approach
• Empathetic, person centred approach based on trust and communication
• Highly experienced trainers
Aims of the course:
After the training, you should be able to:
• Recognise that caregivers and persons at risk are affected by personal and societal attitudes about suicide
• Discuss suicide in a direct manner with someone at risk
• Identify risk alerts and develop safe plans
• Demonstrate the skills required to intervene with a person at risk of suicide
• List the types of resources available to a person at risk, including him or herself
• Recognise that suicide prevention is broader that suicide first –aid and includes life promotion and self-care for caregivers
Price: £160 per person for the two-day course which includes lunch, refreshments and all materials. Discounts available for group bookings.

Advanced social media for e-participation
2014-03-19 | Cardiff & Vale College (CF3 1XZ), Cardiff & Vale College (CF3 1XZ)
Trainer: Arielle TyeThe aim of this Participation Cymru course is for participants to enhance the way they currently use social media to engage with service users and communities. ContentIf you’re already using social media to engage with communities and service users but would like to know how to improve your content and reach, get some top tips and new ideas, this session is for you! By the end of the course participants will be able to: – Discuss social media / web 2.0 – Develop a communications plan including social media and a social media schedule which meets their organisation’s needs – Implement strategies to mitigate risks of using social media – Use social media to make the right connections – Utilise management apps to become more efficient – Utilise Twitter, Facebook, blogs and LinkedIn effectivelyThis session is for practitioners who are already using Twitter, Facebook, YouTube or blogging to engage with the public, and would like to know how to improve their content and reach. Book via the WCVA website.

POVA Level 2 training
2014-03-19 13:00 - 16:30 | City Hall, Cardiff, City Hall, Cardiff
An afternoon of innovative delivery of safeguarding training – POVA Level 2
The protection of vulnerable adults against psychological, sexual, emotional, physical and financial abuse is powerfully explored in this unique interactive workshop.

Sessions are designed around carefully researched case studies exploring situations which have led to the abuse of adults. Drama and discussion are used to approach the issues faced by frontline staff and managers in an accessible way, inspiring and shaping new conversations about how best to respond in situations where adults are at risk. The training is open to all care staff (including managers, seniors, etc.) who need to complete or update their level 2 training. Drawing directly from National and Local Safeguarding Policies and Procedures for Adults, Dignity in Care guidance and the Serious Case Review into the death of Steven Hoskin, the three-hour Cardiff Council workshop (run by Afta Thought) develops essential awareness of the individual roles and responsibilities of all staff and managers with regard to:
– Recognising Abuse– Reporting Abuse– Preventing Abuse

Cardiff Council is passionate about the live experience and the skilled actors and facilitators create scenarios which challenge perceptions and communicate critical messages with lasting impact.
By creating a safe, dynamic training environment, a range of perspectives and alternative outcomes can be explored. The goal is to provide frontline staff and managers with the knowledge and confidence to ensure nothing is missed in their day to day exposure to potential abuse situations.

The training is for staff and managers working within the following areas:– Adult Service Providers– Care Homes– Health– Voluntary & Independent Sector– Housing

Trust funding - making a successful application
2014-03-19 14:00 - 16:00 | Institute of Fundraising Cymru Office, 21 Cathedral Road, Cardiff, Institute of Fundraising Cymru Office, 21 Cathedral Road, Cardiff
Fred Adams-Montantin is Partnership and Development Manager at the Institute of Fundraising. With a wealth of knowledge of trusts and foundations, Fred is responsible for developing and implementing the Institute’s statutory and trust fundraising strategy, fostering related relationships and undertaking funder approaches. A presentation and Q&A session on the dos and don’ts of Trust Fundraising.
– Researching the right prospects for your organisation. – Communicating your case for Support. – Applying using different approaches.
Reporting and maintaining the relationship.
Individual Members of the Institute of Fundraising: £30 / Non-Members: £35. Book online here.

Launch of Sexual Health Outreach Team
2014-03-19 | City Hall, Cardiff, City Hall, Cardiff
You’re invited to the free launch of the Sexual Health Outreach (SHOT) Team.
SHOT is a project funded through the Families First Programme from Welsh Government and carried out by Cardiff YMCA. They offer a confidential and non-judgemental outreach service for young people aged between 13 and 25, allowing them to discuss their needs, fears and concerns around sexual health with trained professionals in an informal setting of their choice. They currently provide one-to-one support and group sessions all over Cardiff.
The launch will be marked with guest speakers, question and answer sessions, opportunities to network with other organisation and increase knowledge, as well as a market place to provide you with information about a wide variety of resources.
The professional launch will commence from 3:00pm, followed by the speakers, with ample time being given for you to take part in activities and look through the market place. The event for professionals will close at 5:00pm.
From 5:00pm there will be having a launch for young people. Please inform any young people that could benefit.
R.S.V.P by Wednesday 5th March 2014 by emailing george.grindle@cardiffymca.co.uk or phoning George on (029) 2046 5250.

Managing Change Successfully
2014-03-20 | Newport YMCA, Newport YMCA
Three-day WCVA course (the other dates are 21 March and 23 May)
The aim of the programme will be to build expertise in managing change to support new models of service delivery and the transformation of Welsh Public Service.
Learning outcomes
You will be able to:
– Develop a personal tool kit to help improve the way in which you manage and lead for change inside organisations – Develop insight and understanding of how to manage resistance to change and learn to engage others in overcoming the obstacles and hurdles that block progress. – Work within a collaborative learning community to draw upon systems-wide insight into successful change practice – Focus upon a particular change process and develop a personal plan to affect change

This learning is only for third sector organisations and is free.
Find out more and book your place via the WCVA website.

Reducing Accidents in Early Years Childcare Settings
2014-03-20 | Merthyr Tydfil, Merthyr Tydfil
This Children in Wales course is aimed at childminders and practitioners in settings such as Day Nurseries, Playgroups and Home Settings.
Unintentional injuries are very common, particularly in the early years age group. In fact, in Wales every year, nearly 25,000 under 5s attend accident and emergency departments as the result of an accident. The sad fact is that around 90% of these accidents are preventable.
Whilst the course does not cover the legal requirements and standards for registered settings, it does provide invaluable information for keeping the children in your care safe and free from accidents. The course will also give you a greater understanding of safety, a knowledge of effective interventions and dispel a number of myths around accidents.

The course will include:An overview of common accidentsAn understanding of how these accidents happenSafety without compromising child developmentEffective interventionsThe 3 Es of injury preventionPractical sessions on understanding and assessing risk
The practical risk assessment session will provide a useful tool for you to take back to use in your settings. To get the most out of this session, delegates are welcome to bring along examples of accidents that have occurred or examples that may be of concern within settings.

Delegates will receive course handouts, notes and certificate of training. The course qualifies for 6 Core Hours CPD points.

COST:
Members £80
Non members £100

"Keeping Our Children Safe" Training for Designated Person for Child Protection
2014-03-20 - 2014-03-21 | Cardiff, Cardiff
A two-day Children in Wales course
All children have the right to live lives free from abuse and neglect but recent events highlight, yet again, how difficult it can be for so many adults to recognise, and act on concerns about the safety or welfare of a child. The UN Convention on the Rights of the Child states that all organisations concerned with children should work towards what’s best for each child. The Designated Person for Child Protection has a vital role within organisations helping to ensure that adequate safeguards are in place and that necessary action is taken when concerns about a child are raised.
This two-day training course will consider:
– The role of the Designated Person and how this can be incorporated into your organisation – Legislation and guidance on safeguarding children and young people, particularly within the Welsh context – Essential safeguarding measures that need to be in place – The ‘abuse of trust’ and how to remain alert to potential sexual offences within the organisation – Assessing concerns about a child and making a referral to social services if necessary – The statutory child protection system and what may be expected of you – Confidentiality and good record keeping – Diversity and the additional vulnerabilities for some children

Price: Members £165 Non members £195
Find out more and book your place via the Children in Wales website.

WCVA and Hugh James employment law update event
2014-03-20 09:00 - 12:30 | Cardiff City Stadium, Cardiff City Stadium
Was your New Year’s resolution to keep track of changes to employment law?
WCVA and Hugh James are bringing you a half-day conference all about the ins and outs of employment law as it stands at the beginning of 2014.
The employment law experts will tell you about:
· Employment Tribunal developments
· TUPE essentials
· Extensions to family friendly rights
· The latest case law
And much more besides.
A place at the event costs just £45 for WCVA members (excluding e-members) and £60 for WCVA e-members and non-members.
You can read the full programme and book your place here.

Everyone’s Future Media Panel invite
2014-03-20 14:00 - 16:00 | The Cardiff Story Museum, The Hayes, Cardiff, The Cardiff Story Museum, The Hayes, Cardiff
Everyone’s Future is an exciting partnership project between Age Connects Cardiff & the Vale, and youth organisation Vibe Experience. Funded by the Big Lottery, they work with people of all ages to highlight and challenge age discrimination, negative stereotypes and unfair representation of older and younger people.
A stereotype is an oversimplified image of a particular group of people. Stereotypes ignore the individual and imply that all persons within that group share the same (often negative) characteristics.
Stereotypes lead to inaccurate assumptions and ageist attitudes, affecting how we see ourselves and feel about others. Negative stereotypes can lead to age discrimination which is both a cause and a consequence of inequality and injustice.

Everyone’s Future Media Panel
Everyone’s Future is bringing together representatives of the BBC, ITV and Media Wales for the ‘Everyone’s Future Media Panel’ to talk to staff, volunteers and partners about how older and younger people are represented in the media.
The event will be an opportunity for people to address the negative stereotyping of men and women relating to age.
If you require information about this event or Everyone’s Future, including free workshops and training sessions, please contact Age Equality Worker Alice Matthews on 029 2068 3694 or alice.matthews@age-concern-cardiff.org.uk
