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SUMMARY:How different methods of engagement can help involve the citizen in public service delivery
DESCRIPTION:About the seminar \nThe Wellbeing of Future Generations Act requires public bodies to ensure that when making their decisions they take into account the impact they could have on people living in Wales now and in the future. It expects them to: \n\nwork together better\ninvolve people reflecting the diversity of our communities\nlook to the long term as well as focusing on now\ntake action to try and stop problems getting worse – or even stop them happening in the first place.\n\nAs we have so many diverse communities in Wales\, it is important that we adapt the way we communicate and engage with groups accordingly. One size definitely does not fit all! \nThere is no single form of engagement; it is all about breaking down the barriers between people who deliver services and people who use services. \nWhilst there many great examples of public services working alongside the citizen when designing and delivering services\, there are some that are still delivered from the perspective of single service deliverers. This can lead to citizens experiencing multiple\, fragmented approaches that can result in: \n\ncontradictory and conflicting interventions\npoor outcomes for the service user\na waste of valuable resources and poor value for money.\n\nThis seminar will focus on the importance of engaging with citizens and share examples of how organisations in Wales have done this\, using very different and innovative methods. \nWho the seminar is aimed at  \n This seminar is aimed at public services\, third sector managers and officers in the following roles: \n\nProject planners\nPolicy developers\nCommunication managers\nManagers involved in citizen engagement\n\nBooking information  \n To book a place at this event\, please complete the online booking form (opens in new window). \nJoining instructions are circulated 1-2 weeks before the event. Please ensure you provide your email address when booking a place to ensure that we can send information to you. \nFor further information on the event\, please email good.practice@audit.wales.
URL:https://c3sc.org.uk/event-single/how-different-methods-of-engagement-can-help-involve-the-citizen-in-public-service-delivery/
LOCATION:Glasdir\, Plas yn Dre\, Llanrwst\, Conwy\, LL26 0DF\, Glasdir\, Plas yn Dre\, Llanrwst\, Conwy\, LL26 0DF
CATEGORIES:Training
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