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SUMMARY:Dealing with Difficult People workshop
DESCRIPTION:Run by Crosshands Training\, this practical one-day workshop is aimed at anyone who has to deal with difficult people in the workplace. It could be clients\, partners\, staff\, management or colleagues or simply people who complain when their expectations are not met and whose behaviour becomes aggressive and demanding. In those situations we need to be able to respond effectively and in a controlled manner. This course\, which focuses on how to deal rationally and effectively with difficult people\, is ideal for frontline staff\, team leaders and managers who have direct contact with others either by telephone\, e-mail or face-to-face. \nHow much? \nJust £129 per person if you pay by card when you book. Or £149 if you pay later.  \nComplimentary extras \nIncluded in the rate for your training place\, you will also receive:  \nHot drinks and biscuits throughout the day; \nA light sandwich lunch [if you require something more substantial\, or have special dietary requirements\, you may find it more suitable to make alternative lunch arrangements]; \nA copy of the course PP slides and any relevant hand outs. \nOptional extras \nYou can also add these optional extras:  \nThe course booklet for £8.99  \nA certificate of completion for £4.99.  \nPlease note that all prices quoted are subject to VAT.
URL:https://c3sc.org.uk/event-single/dealing-with-difficult-people-workshop/
LOCATION:Meeting Room\, Holiday Inn Express\, Longuiel Close\, Cardiff CF10 4EE\, Meeting Room\, Holiday Inn Express\, Longuiel Close\, Cardiff CF10 4EE
CATEGORIES:Training
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