BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//C3SC - Cardiff Third Sector Council - ECPv6.17.3//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:C3SC - Cardiff Third Sector Council
X-ORIGINAL-URL:https://c3sc.org.uk
X-WR-CALDESC:Events for C3SC - Cardiff Third Sector Council
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:Europe/London
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20140330T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20141026T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20150329T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20151025T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20160327T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20161030T010000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20150319T100000
DTEND;TZID=Europe/London:20150319T160000
DTSTAMP:20150205T101056Z
CREATED:20150205T101056Z
LAST-MODIFIED:20150205T101056Z
UID:47337-1426759200-1426780800@c3sc.org.uk
SUMMARY:Dealing with Difficult Client Situations
DESCRIPTION:Most people working in the front line have experienced a range of difficult client situations. Race Equality First and AdviceUK are working together to offer this practical one-day course to look at some of these and how we can deal with them. \nDealing with difficult clients is a skill. \nThis course helps you to develop that skill using a mixture of learning\, participation and discussion.  \nYou will also have the opportunity to share ideas for best practice. \nWe will action plan together for improvement. \nThis course is suitable for both new and experienced staff. \n  \nLearning objectives: \nThis one-day course is designed to help : \n\nExplore what is meant by ‘difficult/demanding clients’\nIdentify your responsibilities and those of the client!\nDiscuss reasons why clients are/become ‘difficult’\n\n\nDecide on practical strategies for dealing with a range of difficult client situations\n\nAll attendees get a certificate and full hand-out materials. \n£100 for anyone from AdviceUK member organisation \nOthers – please contact Race Equality First for details. \nFor course enquiries: \nRing 0300 777 0108         Email : training@adviceuk.org.uk \nWeb: http://www.adviceuk.org.uk/dealing-difficult-clients/ \n 
URL:https://c3sc.org.uk/event-single/dealing-with-difficult-client-situations/
LOCATION:Race Equality First (Cardiff)\, First Floor West\, 113-116 Bute Street\, Cardiff CF10 5EQ\, Race Equality First (Cardiff)\, First Floor West\, 113-116 Bute Street\, Cardiff CF10 5EQ
CATEGORIES:Training
END:VEVENT
END:VCALENDAR